Location: Kraków - Hybrid
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However proposed offer is based in the Client office based in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
About the role:
We are looking for a Software Support Engineer to join our international team distributed all around the world (USA, Switzerland, Poland, India, Brazil and Malaysia).This position presents an exceptional opportunity to contribute to a project with far-reaching global impact, incorporating cutting-edge technology for navigation, location search, and immersive street-level exploration, enabling users to navigate the world with unparalleled ease and precision.
Responsibilities:
- Provide live, real-time technical support to users experiencing issues with their Linux environments.
- This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
- Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions
- Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
- Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks,
- Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise,
- Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues
- Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
- Stay up-to-date with the latest Linux distributions, technologies, and best practices.
- Participate in on-call rotation as needed to provide 8/5 support.
Skills & Experience:
- Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
- Deep understanding of Linux (e.g., Ubuntu, Debian).
- Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
- Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
- Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely
- Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
What we offer:
- Competitive salary with cafeteria benefits and bonuses
- Opportunity to be part of a rapidly expanding global organization
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Inclusion and diversity in practice
- Employee referral program in place
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.