Cognizant CIS
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.
Job title: Desktop Support
Job Summary
We are seeking a Technical Lead with 5 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Service Desk Windows and Desktop Support - Remote with a strong background in Supply Chain - Consumer Goods. This role involves overseeing technical operations and ensuring seamless support for our consumer goods supply chain. The position requires a proactive individual who can contribute to the companys success and positively impact society.
Responsibilities
Oversee the technical operations of the service desk ensuring efficient and effective support for all users.
Provide expert guidance on Windows and Desktop Support
Remote ensuring all systems are running smoothly.
Collaborate with the supply chain team to understand their technical needs and provide solutions that enhance their operations.
Develop and implement strategies to improve the efficiency of the service desk and desktop support functions.
Monitor system performance and troubleshoot issues to minimize downtime and ensure continuity of service.
Coordinate with other departments to ensure that technical support aligns with overall business objectives.
Lead projects aimed at enhancing the technical infrastructure of the supply chain operations.
Ensure compliance with industry standards and best practices in all technical support activities.
Train and mentor junior staff fostering a culture of continuous learning and improvement.
Analyze data to identify trends and areas for improvement in technical support services.
Communicate effectively with stakeholders to ensure their technical needs are met and expectations are managed.
Maintain up-to-date knowledge of industry trends and emerging technologies to keep the company at the forefront of innovation.
Drive initiatives that enhance the companys ability to deliver high-quality consumer goods efficiently.
Qualifications:
Possess strong expertise in Service Desk Windows and Desktop Support
Remote with a proven track record of success.
Demonstrate a deep understanding of the supply chain in the consumer goods sector.
Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in developing and implementing technical strategies that align with business goals.
Have experience in mentoring and training junior staff to build a strong technical team.
Display strong communication skills to effectively interact with stakeholders and team members.
Stay updated with the latest industry trends and technologies to drive innovation within the company.
Salary and Other Compensation:
Applications will be accepted until June 17th, 2025.
The base annual salary for this position is between $37,804 to $59,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.