Role: Field Services Technician
Location: Columbus, Ohio (Onsite)
Job Responsibilities:
- Workstation builds, deployment and equipment moves
- Document, maintain, upgrade, or replace hardware and software systems as required
- Solicit Quotes, place orders and receive items within NetSuite
- Reclaiming hardware during off-boarding process
- Facilitate escalation of incidents and requests as necessary
- Participate in and contribute to various department projects and initiatives
- Work on multiple projects concurrently, monitor the status of tasks and escalate issues when appropriate
- Basic level understanding of all applications involved and the impact they have on hospital & user workflows
- Troubleshoot issues associated with workstations (hardware, software, peripherals, network); determine necessary repair, updates, and testing
- Monitor incoming service desk ticket queues and take ownership as appropriate
- Utilize ServiceNow to document incidents and requests and ensure proper communication of resolution to the end user
- Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution
- Support the documentation of physical inventory of workstations
- Make inventory recommendations/purchases as assigned
- Be familiar with and able to troubleshoot mobile devices and related wireless technologies
- Be familiar with and able to support Radiology specific applications
- Be familiar with and able to support basic networking issues
- Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with team members openly and honestly, be receptive and attentive to communication/feedback
- Must be able to work with all levels of an organization from leadership to physicians to support staff
- Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs
- Utilize procedures and resources appropriately to ensure efficient delivery of work product
- Perform other duties, responsibilities, and/or special projects as assigned
- Some travel will be required
- Ability to lift 50lbs frequently
KNOWLEDGE AND SKILL REQUIREMENTS:
- Two years’ experience as a Hardware & Software Technician
- One year healthcare experience in a dynamic, fast-paced environment
- Microsoft Certifications a plus
- Strong Software skills in the use of: o Windows Server | Windows Active Directory
- Microsoft Exchange | Azure
- SCCM | Intune
- Microsoft 365 admin | ServiceNow
- LogMeIn | TeamViewer | MaaS360
- NetSuite
- Excellent communication skills with all types of employees and management
- Knowledge of information systems principles, methodologies and assumptions required
- Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required
- Excellent conflict resolution skills
- Critical thinking and problem-solving skills
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos de negocio, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único, basado en la industria, ayuda a los clientes a visualizar, construir y gestionar negocios más innovadores y eficientes. Con sede en los EE. UU., Cognizant (miembro del NASDAQ-100 y uno de los mejores empleadores del mundo según Forbes en 2024) está constantemente listado entre las empresas más admiradas del mundo. Descubra cómo Cognizant ayuda a los clientes a liderar con lo digital en www.cognizant.com.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes alguna discapacidad que requiera ciertas adaptaciones para buscar un puesto de trabajo o presentar una solicitud, envía un correo electrónico a [email protected] con tu solicitud e información de contacto.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.