Principal Prod. Consult.-Tech.

Product Head (Dotted line to Offshore account director)

Qualification:

Responsibility:

Operations Review:

• Monitor the profitability of consulting engagements and define methods to improve the same against predefined goal.

Pre-sales:

• Generate new leads due to connects in external forums and being known in industry circles for thought leadership.

• Participate in strategic deals or deals < 3 MM USD.

• Lead proposal development in planning and organizing proposals end to end.

• Create business case/ROI.

• Define the approach that incorporates the winning themes, positioning papers for key proposals.

• Establish connect with key client stakeholders in the context of the opportunity and address concerns/needs.

• Sign off on commercials, when margin for engagement is within the set boundaries.

• Share and educate account team on new capabilities.

Solution Definition:

• Understand the client's stated and unstated needs and break down the scope.

• Assist Project teams on various engagements to resolve escalated issues in problem definition.

• Review reports and qualify the recommendations/conclusions provided by the consulting team.

• Present the reports and recommendations to customers for potentially very large opportunities.

• Conduct client workshops for complex engagements including product evaluations.

• Provide industry perspective and multiproduct experience for qualifying the recommendations.

Solution Deployment:

• In large and complex engagements, act as a SME and provide overview across clients for cross function integration, product knowledge, and industry knowledge.

Project Management:

• Act as advisory and governance body for consulting engagements.

• Oversee the solution and delivery across large / critical projects through project reviews / governance meetings.

• Provide technical / functional guidance to the product team on a need basis.

• Identify risks proactively based on multiproject experience.

• Identify course corrections, best practices etc to be implemented to ensure projects meet timelines, quality parameters and expected outcomes.

• Resolve escalated issues that team is unable to resolve and communicate with clients effectively.

Product Partner Management:

• Oversees product partnership by following up on all process compliance (legal, corporate finance).

• For a deal / customer: Negotiate on the pricing within the guidelines set by leadership team.

• Create joint GTM.

Practice Development:

Based on multiple products expertise:

• Drive initiatives to identify new solutions, Assess proposed solutions ( areas / addons / functionalities to merge service line cutting across products and to build solution assets) and bring management sponsorship.

• Drive creation of new solutions, frameworks, assets etc based on high level inputs shared by the Group Product Head.

• Provide viewpoint positioning papers.

• Provide inputs on PPS Positioning and differentiation from a market perspective.

• Collect new achievements, new implementations and circulate the same on quarterly basis with the leadership as well as the products team.

• Identify customers / projects which can be used as Reference Implementations / Reference customer.

Knowledge Management:

• Leverage internal team discussions / town halls to identify best practices, trends and technical & functional knowledge and ensure that the same are disseminated with the larger team.

• Monitor updation of proposals, case studies and learning’s.

People Management:

• Address concerns of different stakeholders and strive towards amicable resolution.

• Understand aspirations of team members.

• Set goals for team members and monitor performance.

• Conduct appraisals.

• Identify, priorities and deploy action items for competency development.

• Guide the employee in setting career paths.

• Participate in senior level talent selection.

• Review progress on employee engagement activities.

• Direct and guide other managers/team leaders on resolving employee complaints.

• Identify, groom, reward and develop high performers and future leaders.