UX/UI Designer, ServiceNow CoE

Role overview

The UX/UI Designer is crucial in crafting the user experience and interface design of our ServiceNow projects and products, aiming to improve user engagement and happiness. By meticulously gathering user requirements and insights through the comprehensive application of user experience research methods, this professional excels at crafting compelling graphic elements and intuitive navigation components.

The role extends beyond design; it involves the strategic development of branding initiatives tailored to expand our clients' reach and influence. Central to this position is the dedication to ensuring that the entire user journey with ServiceNow products is seamless, effective, and aligns with targeted outcomes.

The UX/UI designer is pivotal in redefining user experiences into journeys that are not only functional but also deeply resonate with the user base. This role demands a profound understanding of user-centered design principles and the ability to lead sophisticated design projects from concept to completion.

What you’ll do

User Experience Design and Strategy:

• Conduct User Research to deeply understand customer needs, identify difficulties, and create solutions that seamlessly integrate with the ServiceNow framework.
• Gather and evaluate user requirements in collaboration with stakeholders.
• Define and communicate the user experience design strategy, vision, and guiding principles, ensuring alignment with project objectives and customer expectations.
• Explore divergent design solutions, develop detailed user flows, and build high-fidelity mockups and prototypes to effectively conceptualize design ideas.
• Develop user personas, road maps, and wireframes to guide the design process.
• Build intuitive and seamless user experiences that meet business and user goals.

Collaboration and Leadership:

• Collaborate with senior designers and design leadership to implement strategic visions while contributing outstanding insights and value.
• Build productive and collaborative relationships with internal teams, clients, and multi-functional peers, encouraging an environment of open communication and shared goals.
• Actively contribute to high-level strategic decisions with clients, users, and developers, balancing experienced opinions with customer needs.
• Mentor and support other designers or team members, sharing knowledge and fostering a mentality of continuous learning.
• Align with all the organizational policies and internal processes.

Design Execution and Innovation

• Show design ideas using tools like wireframes, mockups, storyboards, process flows, and sitemaps, using software tools such as Adobe XD, Figma, FigJam, Miro, Illustrator, Photoshop, InDesign, Keynote, and similar applications.
• Craft intuitive graphic user interface elements, such as menus, tabs, and widgets, following ServiceNow's design standard methodologies.
• Ensure all designs align with ServiceNow standard processes and project roadmaps, working in tandem with the development team for flawless execution.
• Design visually appealing and cohesive interfaces for web and mobile applications.
• Stay updated on the latest strategies, industry standards, and trends to continuously improve the quality and innovation in design.

Communication and Advocacy:

• Facilitate workshops to gather comprehensive information about users, defining success metrics for clients and customers.
• Clearly rationalize and justify design work, advocating for users' needs and ensuring that designs meet those needs effectively.
• Deliver polished designs by paying meticulous attention to details and following through on execution with the development team.
• Balance listening with advocating for expert opinions in solution determination, ensuring that user-centric design principles are at the forefront

What you bring to the role

• Bachelor's degree or equivalent experience in a related design field
• (4+ years), or equivalent work experience
• (4+ years) Figma or Adobe-related certifications are an asset
• 3+ years of relevant experience designing, building, and shipping interfaces and digital experiences for web and mobile.
• Experience with Figma, FigJam, Miro and the Adobe suite of applications are a strong asset.
• Experience with SaaS products is an asset.
• Experience with designing for ServiceNow is desirable.

Working arrangements

For remote roles

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.