Senior Business Analyst - ServiceNow

The Role:
Thirdera – A Cognizant Company is seeking Senior Business Process Consultant with specialization in ServiceNow to join our dynamic team. The ideal candidate will have expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives. This is a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

In this role you can expect to:

• Facilitate workshops and meetings with stakeholders to gather and document business requirements.
• Document current ("as-is") processes, and design optimized ("to-be") processes.
• Be an ITIL or other best practice process expertise in one or more areas. Provides process definition guidance and best practices.
• Translate business requirements into functional specifications and user stories for implementation.
• Work closely with stakeholders to understand business needs, align solutions with organizational goals, and ensure successful adoption.
• Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
• Ensure solutions comply with organizational policies and regulatory requirements.
• Execute root cause analysis during problematic situations to detect corrective and preventive actions.
• Assess the risks of various solutions and effectively communicate every scenario to the customer.
• Act as a point of contact between the client and the technical team regarding requirements and process-related concerns.
• Coordinate with development teams to ensure solutions are implemented as per requirements.
• Conduct user training sessions and create user manuals for new systems or processes.
• Support testing activities, including User Acceptance Testing (UAT), to ensure the solution meets requirements and functions as expected
• Assist in managing organizational change by providing training, documentation, and support to end-users.
• Identify opportunities for ongoing process optimization and recommending enhancements to maximize the value of ServiceNow.
• Provide guidance and best practices to teams and stakeholders to ensure effective use of the platform.

To apply for this role, your soft skills, expertise and experience should include:

Experience:

• Process Design experience
• Requirements Management experience
• Hands-on experience with multiple ServiceNow modules and end-to-end implementations.
• Familiar with Agile Methodology
• ITIL v3 or 4
• Desirable : ServiceNow CSA, Certified Process Design Engineer, Six Sigma , Agile, Prosci , TOGAF

Soft Skills:

• Leadership: Ability to guide teams, mentor junior consultants, and drive projects to successful completion.
• Communication: Strong verbal and written skills to articulate complex ideas clearly to diverse stakeholders.
• Collaboration: Proficiency in working with cross-functional teams and fostering a cooperative environment.
• Problem-Solving: Analytical thinking to identify challenges and develop innovative solutions.
• Adaptability: Flexibility to navigate changing requirements and environments.
• Empathy: Understanding client needs and building trust-based relationships.
• Conflict Resolution: Diplomacy in addressing disagreements and finding mutually beneficial solutions.
• Time Management: Prioritizing tasks effectively to meet deadlines in a dynamic setting.

Benefits

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

La communauté Cognizant : 

Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.

• Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
• Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
• Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
• Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.

À propos de nous : 
Cognizant est l’un des leaders mondiaux des services professionnels. Nous transformons les modèles commerciaux, opérationnels et technologiques de nos clients pour les adapter à l’ère numérique. Notre approche consultative, basée sur une connaissance sectorielle, aide nos clients à concevoir, développer et gérer des entreprises plus innovantes et plus efficaces. Basée aux États-Unis, Cognizant (membre du NASDAQ-100 et l’un des meilleurs employeurs du monde en 2024 selon Forbes) figure régulièrement parmi les entreprises les plus admirées au monde. Découvrez comment Cognizant aide ses clients à garder une longueur d’avance grâce au numérique sur le site www.cognizant.com.

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.

Mentions légales : 
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.

Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.