About The Role
We are seeking a seasoned Client Relationship Manager (CRM) to join our healthcare industry team. In this role, you support the Client Partner and act as a business owner for an assigned account(s), leading the day-to-day activities and having accountability for the client P&L. You work with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You are evaluated based on are margin, revenue, and client satisfaction and retention.
Our healthcare practice helps business leaders make the shift toward digital transformation with actionable insights, intelligent automation, innovative products and services, and a modern infrastructure that drives better outcomes at a lower cost resulting in improved experiences and health equity. We are proud of our strong market recognition and depth of experience across our global footprint.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week at the client site in the Richardson/Dallas, Texas area. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
- Build trusted relationships with client stakeholders.
- Understand the client environment, issues, and priorities.
- Work with clients to define their problems and co-create solutions.
- Drive RFPs / proactive bids with regards to renewals, extensions, and expansion.
- Track healthcare/payer industry trends relevant to client business and bring forth proactive ideas and solutions.
- Serve as the day-to-day point of contact for the clients.
- Be responsible for backlog growth including renewals and extensions of current engagements.
- Lead the onsite project teams and ensure they understand the client environment.
What You Need To Have To Be Considered
- Minimum 15+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm.
- Experience engaging with and influencing senior decision-makers within client organizations.
- Experience with claims and service center operations.
- Experience leading diverse teams, cultivating and collaborating in a multi-cultural environment.
- Strong experience with the global service delivery model.
- In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical.
- A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business.
- Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence.
- The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the healthcare/payer domain.
- Forecasting and P&L management experience.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $160,000 - $170,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant est l’un des leaders mondiaux des services professionnels. Nous transformons les modèles commerciaux, opérationnels et technologiques de nos clients pour les adapter à l’ère numérique. Notre approche consultative, basée sur une connaissance sectorielle, aide nos clients à concevoir, développer et gérer des entreprises plus innovantes et plus efficaces. Basée aux États-Unis, Cognizant (membre du NASDAQ-100 et l’un des meilleurs employeurs du monde en 2024 selon Forbes) figure régulièrement parmi les entreprises les plus admirées au monde. Découvrez comment Cognizant aide ses clients à garder une longueur d’avance grâce au numérique sur le site www.cognizant.com.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.