Location: Kraków - Hybrid
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However proposed offer is based in the Client office based in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
About the role:
We are looking for a Software Support Engineer to join our international team distributed all around the world (USA, Switzerland, Poland, India, Brazil and Malaysia).This position presents an exceptional opportunity to contribute to a project with far-reaching global impact, incorporating cutting-edge technology for navigation, location search, and immersive street-level exploration, enabling users to navigate the world with unparalleled ease and precision.
Responsibilities:
- Provide live, real-time technical support to users experiencing issues with their Linux environments.
- This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
- Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions
- Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
- Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks,
- Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise,
- Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues
- Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
- Stay up-to-date with the latest Linux distributions, technologies, and best practices.
- Participate in on-call rotation as needed to provide 8/5 support.
Skills & Experience:
- Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
- Deep understanding of Linux (e.g., Ubuntu, Debian).
- Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
- Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
- Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely
- Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
What we offer:
- Competitive salary with cafeteria benefits and bonuses
- Opportunity to be part of a rapidly expanding global organization
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Inclusion and diversity in practice
- Employee referral program in place
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant est l’un des leaders mondiaux des services professionnels. Nous transformons les modèles commerciaux, opérationnels et technologiques de nos clients pour les adapter à l’ère numérique. Notre approche consultative, basée sur une connaissance sectorielle, aide nos clients à concevoir, développer et gérer des entreprises plus innovantes et plus efficaces. Basée aux États-Unis, Cognizant (membre du NASDAQ-100 et l’un des meilleurs employeurs du monde en 2024 selon Forbes) figure régulièrement parmi les entreprises les plus admirées au monde. Découvrez comment Cognizant aide ses clients à garder une longueur d’avance grâce au numérique sur le site www.cognizant.com.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.