IVR Chatbot Genesys focus Developer
We are seeking an IVR Chatbot Developer (Genesys focus) specializing in Genesys Cloud. The ideal candidate will have a strong background in technology architecture and a good understanding of the Life and Annuities Insurance domain. This hybrid role requires excellent English language skills and offers a day shift with no travel requirements.
Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in Teaneck, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Responsibilities
· Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs.
· Collaborate with cross-functional teams to ensure seamless integration of systems and applications.
· Analyze and evaluate existing systems to identify areas for improvement and optimization.
· Provide technical guidance and support to development teams throughout the project lifecycle.
· Develop and maintain comprehensive documentation for architectural designs and processes.
· Ensure compliance with industry standards and best practices in technology architecture.
· Conduct regular assessments to ensure system performance reliability and security.
· Lead efforts to troubleshoot and resolve complex technical issues in a timely manner.
· Stay updated with the latest trends and advancements in technology to drive innovation.
· Work closely with stakeholders to understand business requirements and translate them into technical solutions.
· Facilitate effective communication between technical and non-technical teams to ensure project success.
· Drive continuous improvement initiatives to enhance system efficiency and user experience.
· Mentor and coach junior team members to foster a culture of learning and growth.
Requirements
· Possess extensive experience in Genesys Cloud architecture and implementation.
· Demonstrate a strong understanding of the Life and Annuities Insurance domain.
· Exhibit excellent problem-solving skills and the ability to think critically.
· Have a proven track record of successfully delivering complex technology projects.
· Show proficiency in English language skills both written and spoken.
· Display strong interpersonal and communication skills for effective collaboration.
· Be adaptable to a hybrid work model and flexible in approach to work.
· Competency from Service Order (update Qualifications for both External and Internal posting as appropriate)
· Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
· Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
· - Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
· Thorough understanding of Genesys Framework, Integration with internal and external components.
· Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Salary and compensation
The annual salary for this position is between $80,000 – $130,000 depending on experience and other qualifications of the successful candidate. depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by July 30th, 2025.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Cognizant est l’un des leaders mondiaux des services professionnels. Nous transformons les modèles commerciaux, opérationnels et technologiques de nos clients pour les adapter à l’ère numérique. Notre approche consultative, basée sur une connaissance sectorielle, aide nos clients à concevoir, développer et gérer des entreprises plus innovantes et plus efficaces. Basée aux États-Unis, Cognizant (membre du NASDAQ-100 et l’un des meilleurs employeurs du monde en 2024 selon Forbes) figure régulièrement parmi les entreprises les plus admirées au monde. Découvrez comment Cognizant aide ses clients à garder une longueur d’avance grâce au numérique sur le site www.cognizant.com.
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Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.