What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for an Engagement Manager to join our team.
As Engagement Manager, you are a customer focused leader, accountable for the successful delivery of solutions that meet client business needs. You will be motivated on building positive client relationships during projects though the assessing the client’s needs, identifying customer requirements, and developing cohesive projects that improve the business operations with more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. You are strong communicators who are comfortable working with different teams and have excellent organizational skills.
Responsibilities
• Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong
• Take the lead in main customer meetings
• Ensure customer have a clear understanding of our delivery methodology and all the tools in place for having visibility of project’s status and progress
• Prepare executive summary reports
• Facilitate the sales to delivery process by ensuring the Services team can understand customer’s needs, their business and how the proposal of value fits into those expectations
• Work closely with Services team members to manage project schedules ensuring deliverables are achieved on time and in accordance with client’s requirements
• Work closely with Services team members and customer's team to early detect risks that can have an impact on project's plans and clearly document them
• Continually monitor and control the project scope, especially in some important milestones as: Kickoff, Workshops and UAT ensuring all changes are captured, evaluated, communicated, escalated (if applicable) and implemented (If applicable)
• Take the lead in the pre and post Go-live preparation activities by effectively coordinating communication with stakeholders and the service Services Team
• Ensure the project's learned lessons are documented and any corrective action is put in place.
Requirements
• Bachelor’s in software engineering, Computer Science, or related experience
• 3+ years of consulting experience
• 3 years of service management experience
• Solid project management experience
• 2+ years of ServiceNow experience
• Excellent communication and presentation skills
• Fluent English, Dutch is nice to have
What we offer
• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Diversity and Inclusion at Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion.
De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen.
- Cognizant is een globale community van 300.000+ collega’s
- We dromen niet alleen van een betere wereld, wij helpen het te maken
- We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
- We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past.
Over ons
Cognizant is een van ‘s wereldstoonaangevende professionele dienstverleningsbedrijven, die de bedrijfs-, operationele en technologiemodellen van klanten transformeert voor het digitale tijdperk. Onze unieke, op de industrie gebaseerde, consultatieve benadering helpt klanten bij het visualiseren, bouwen en beheren van innovatievere en efficiëntere bedrijven. Met het hoofdkantoor in de VS is Cognizant (een lid van de NASDAQ-100 en een van Forbes’ beste werkgevers ter wereld in 2024) consequent vermeld als een van de meest bewonderde bedrijven ter wereld. Leer hoe Cognizant klanten helpt digitaal te leiden op www.cognizant.com.
Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.
Mocht je een handicap hebben en hulp nodig hebben bij het zoeken naar een baan of het solliciteren op een baan, stuur een mail naar [email protected]. We zullen je verder helpen.
Disclaimer:
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.