Senior Business Analyst - ServiceNow

The Role:
Thirdera – A Cognizant Company is seeking Senior Business Process Consultant with specialization in ServiceNow to join our dynamic team. The ideal candidate will have expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives. This is a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

In this role you can expect to:

• Facilitate workshops and meetings with stakeholders to gather and document business requirements.
• Document current ("as-is") processes, and design optimized ("to-be") processes.
• Be an ITIL or other best practice process expertise in one or more areas. Provides process definition guidance and best practices.
• Translate business requirements into functional specifications and user stories for implementation.
• Work closely with stakeholders to understand business needs, align solutions with organizational goals, and ensure successful adoption.
• Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
• Ensure solutions comply with organizational policies and regulatory requirements.
• Execute root cause analysis during problematic situations to detect corrective and preventive actions.
• Assess the risks of various solutions and effectively communicate every scenario to the customer.
• Act as a point of contact between the client and the technical team regarding requirements and process-related concerns.
• Coordinate with development teams to ensure solutions are implemented as per requirements.
• Conduct user training sessions and create user manuals for new systems or processes.
• Support testing activities, including User Acceptance Testing (UAT), to ensure the solution meets requirements and functions as expected
• Assist in managing organizational change by providing training, documentation, and support to end-users.
• Identify opportunities for ongoing process optimization and recommending enhancements to maximize the value of ServiceNow.
• Provide guidance and best practices to teams and stakeholders to ensure effective use of the platform.

To apply for this role, your soft skills, expertise and experience should include:

Experience:

• Process Design experience
• Requirements Management experience
• Hands-on experience with multiple ServiceNow modules and end-to-end implementations.
• Familiar with Agile Methodology
• ITIL v3 or 4
• Desirable : ServiceNow CSA, Certified Process Design Engineer, Six Sigma , Agile, Prosci , TOGAF

Soft Skills:

• Leadership: Ability to guide teams, mentor junior consultants, and drive projects to successful completion.
• Communication: Strong verbal and written skills to articulate complex ideas clearly to diverse stakeholders.
• Collaboration: Proficiency in working with cross-functional teams and fostering a cooperative environment.
• Problem-Solving: Analytical thinking to identify challenges and develop innovative solutions.
• Adaptability: Flexibility to navigate changing requirements and environments.
• Empathy: Understanding client needs and building trust-based relationships.
• Conflict Resolution: Diplomacy in addressing disagreements and finding mutually beneficial solutions.
• Time Management: Prioritizing tasks effectively to meet deadlines in a dynamic setting.

Benefits

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen. 

• Cognizant is een globale community van 300.000+ collega’s
• We dromen niet alleen van een betere wereld, wij helpen het te maken
• We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
• We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past. 

Over ons
Cognizant is een van ‘s wereldstoonaangevende professionele dienstverleningsbedrijven, die de bedrijfs-, operationele en technologiemodellen van klanten transformeert voor het digitale tijdperk. Onze unieke, op de industrie gebaseerde, consultatieve benadering helpt klanten bij het visualiseren, bouwen en beheren van innovatievere en efficiëntere bedrijven. Met het hoofdkantoor in de VS is Cognizant (een lid van de NASDAQ-100 en een van Forbes’ beste werkgevers ter wereld in 2024) consequent vermeld als een van de meest bewonderde bedrijven ter wereld. Leer hoe Cognizant klanten helpt digitaal te leiden op www.cognizant.com.

Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.

Mocht je een handicap hebben en hulp nodig hebben bij het zoeken naar een baan of het solliciteren op een baan, stuur een mail naar [email protected]. We zullen je verder helpen. 

Disclaimer: 
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.