SCCM and Intune (L2/L3) Support Specialist

As an SCCM and Intune Support Specialist, you’ll make an impact by being at the forefront of reengineering our endpoint environment for performance and resilience. Your detailed knowledge to our L2/L3 support operations will guarantee reliability, compliance, and flawless device experiences for the organization. You’ll own the charge on our transition from legacy SCCM infrastructure to an improved Intune based management, enabling automation, refining security, and supporting hybrid work at scale. Encouraging efficiency, end-user happiness, and the advancement of our endpoint management capabilities. You will be a valued member of our Infrastructure Practice and work collaboratively with our Senior Manager.

In this role, you will

• Architect and coordinate Microsoft Intune for managing device compliance, configuration profiles, app deployment, and endpoint security.
• Build scalable configuration policies and migrate legacy GPOs to new Azure AD and Intune environments.
• Own the Windows Autopilot deployments for hybrid and Azure AD joined devices, supporting flawless zero touch provisioning.
• Manage and optimize SCCM infrastructure, including upgrades, role assignments, and integration with Intune for co-management.
• Drive SCCM to Intune migrations, encouraging modern endpoint management for Windows and macOS.
• Lead all aspects of Windows 365 Cloud PC environments, managing provisioning, imaging, user assignments, and performance.
• Support enterprise mobility for corporate and BYOD devices using Intune, Apple Business Manager, and Android Enterprise.
• Implement mobile security policies and app protection for iOS and Android with minimal user disruption.
• Coordinate Jamf for macOS, aligning policies and apps with compliance and security baselines.
• Enforce standard methodologies for endpoint security, such as BitLocker, MS Defender for Endpoint, and Conditional Access.
• Collaborate efficiently on patch and vulnerability management using tools like Qualys to minimize risk.
• Manage cross platform enterprise application delivery with a focus on secure access and user experience.
• Act as the go-to technical lead for endpoint management, cloud PC solutions, and mobility strategy, partnering with security, IT, and business team members.

What you’ll need to succeed (required skills)

• A proven track record of 5 or more years in managing enterprise-scale environments using Microsoft Intune and SCCM.
• Outstanding expertise in Azure Active Directory, including hybrid identity, device join configurations, and cloud native policy management.
• Proven success leading SCCM lifecycle initiatives and transitions to Intune, including co-management enablement.
• Top-tier experience with Windows 365 from provisioning and imaging to user assignment and performance tuning.
• Expert in managing Windows Autopilot and cross platform devices (macOS, iOS, Android) via Intune, Android Enterprise, Jamf, and Apple Business Manager.
• Detailed knowledge of endpoint security controls, including BitLocker, Microsoft Defender (ATP), Conditional Access, and compliance policies.
• Proficiency with vulnerability tools such as Qualys.

What will help you stand out (preferred skills)

• Superb communication, teamwork, and collaborator engagement skills across technical and non-technical teams
• Solid grasp of ITSM standard methodologies, including Change, Problem, and Knowledge Management processes
• Industry certifications such as Microsoft 365 MD-102, MS-101, or equivalent is an added bonus.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Post closing date

Applications will be accepted until May 10, 2025.

De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen. 

• Cognizant is een globale community van 300.000+ collega’s
• We dromen niet alleen van een betere wereld, wij helpen het te maken
• We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
• We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past. 

Over ons
Cognizant is een van ‘s wereldstoonaangevende professionele dienstverleningsbedrijven, die de bedrijfs-, operationele en technologiemodellen van klanten transformeert voor het digitale tijdperk. Onze unieke, op de industrie gebaseerde, consultatieve benadering helpt klanten bij het visualiseren, bouwen en beheren van innovatievere en efficiëntere bedrijven. Met het hoofdkantoor in de VS is Cognizant (een lid van de NASDAQ-100 en een van Forbes’ beste werkgevers ter wereld in 2024) consequent vermeld als een van de meest bewonderde bedrijven ter wereld. Leer hoe Cognizant klanten helpt digitaal te leiden op www.cognizant.com.

Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.

Mocht je een handicap hebben en hulp nodig hebben bij het zoeken naar een baan of het solliciteren op een baan, stuur een mail naar [email protected]. We zullen je verder helpen. 

Disclaimer: 
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.