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Process Specialist - Voice

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Associate Research Manager


• Bachelor’s and/or Master's degree/MBA/CA/ CFA/CPA or equivalent qualification


Stakeholder/Business Management:

• Collate, understand and analyze information using quantitative techniques or established guidelines
  • • Contribute to the creation of research reports (contribution measured through client feedback).
  • • Write/update commentary and summarize events accurately without any supervision.
  • • Assist with quality review of work/products.
  • • Manage databases construct new and maintain existing ones.
  • • Data mining and data gathering as required for completion of client deliverables.
  • • Independently deliver products Generate at least one idea to improve existing product or develop a new one.
  • • Achieve individual SLA targets and account/team level collective targets.
  • • Document & review all process changes to improve process quality of the team.
  • • Ensure compliance to all process requirements is not below 100%.
  • • Ensure individual productivity levels are achieved as per the targets set every year.
  • • Complete all mandatory assessments and certifications applicable for the supported business.
  • • Maintain knowledge management database.

Knowledge Management:


Customer Relationship Management:

• Develop product/process knowledge and achive competitive positioning
  • • Build the knowledge infrastructure for the business databases and knowledge documents.
  • • Be aware of market data and business terminologies.
  • • Ensure ongoing smooth onshore relationship by providing regular client updates.
  • • Generate detailed reports for clients.

Process Improvements and Adherence:

•Adhere to set norms/standards on quality and business compliance
  • • Initiate and deliver process improvement projects to enhance process output/efficiencies.

Project Control, Management and Review / Program delivery:

• Construct and maintain databases for clients
  • • Prepare and deliver presentations to clients.
  • • Always meet agreed standards of quality and accuracy.
  • • Update deliverable log, task tracker, etc accurately and regularly.
  • • Create and manage existing databases.
  • • Extract and analyze data from websites, publications, data vendors, and clientinternal databases.
  • • Create and update client presentations when required.
  • • Analyze data as per client requirements.
  • • Familiarity with relevant Market Data Systems Eg Bloomberg/DataStream/Fact Set/Reuters, etc.
  • •Develop report writing and soft skills.


• Actively contribute to team initiative/meetings and present new thoughts/ideas
  • • Follow and actively foster a risk management culture within your team Raise and resolve issues with your line manager/HR/Legal &Compliance.
  • • Coordinate with team members for regular work.
  • • Complete internal trainings.
  • • Time management to efficiently deliver tasks.
  • • Report to the manager about performance status and escalations, if any.

Must Have Skills

  • Excel Services on Sharepoint
  • Financial Control Services
  • Financial Modeling & Valuation
  • IB Research

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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