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Sr. Associate - Projects

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Job Summary

We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience in VDI - Citrix VAD and VDI - Citrix Cloud. The ideal candidate will work in a hybrid model primarily during the day shift. This role does not require travel. The candidate will be responsible for managing and optimizing virtual desktop infrastructure to ensure seamless operations.


Responsibilities

  • Manage and optimize virtual desktop infrastructure using Citrix VAD and Citrix Cloud.
  • Provide technical support and troubleshooting for VDI-related issues.
  • Oversee the deployment and configuration of VDI solutions to meet business requirements.
  • Ensure the security and integrity of VDI environments through regular updates and patches.
  • Collaborate with cross-functional teams to integrate VDI solutions with other IT systems.
  • Monitor VDI performance and implement improvements to enhance user experience.
  • Develop and maintain documentation for VDI configurations processes and procedures.
  • Conduct regular audits and assessments of VDI environments to ensure compliance with industry standards.
  • Assist in the planning and execution of VDI-related projects and initiatives.
  • Provide training and support to end-users on VDI functionalities and best practices.
  • Stay updated with the latest trends and advancements in VDI technologies.
  • Work closely with vendors and service providers to resolve technical issues and optimize VDI performance.
  • Participate in disaster recovery planning and testing for VDI environments.

    • Qualifications

  • Possess strong technical skills in VDI
  • Citrix VAD and VDI
  • Citrix Cloud.
  • Have experience in updating customer master and maintaining open invoices is nice to have.
  • Demonstrate excellent problem-solving and troubleshooting abilities.
  • Exhibit strong communication and collaboration skills.
  • Show proficiency in documenting technical processes and procedures.
  • Display a proactive approach to learning and implementing new technologies.
  • Have a solid understanding of IT security principles and practices.
  • Be capable of working independently and as part of a team.
  • Possess a keen attention to detail and a commitment to quality.
  • Demonstrate the ability to manage multiple tasks and priorities effectively.
  • Show a strong commitment to customer satisfaction and service excellence.
  • Have experience in conducting training sessions for end-users.
  • Be familiar with industry standards and best practices for VDI environments.

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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