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Healthcare Client Service Representative (Hybrid)

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Healthcare Client Service Representative

Location: Hybrid, Earth City MO 63045

Are you passionate about delivering exceptional healthcare customer service and building strong client relationships? Join our dynamic team as a Client Service Representative! In this role, you'll provide top-notch support to our clients, ensuring their satisfaction and assisting in account resolution. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Key Responsibilities:

  • Respond to client requests via phone or email promptly, handling tasks such as closing accounts, taking payments, and providing account updates.
  • Gather and notate missing information needed for account resolution, ensuring all details are accurately recorded.
  • Review and send daily/weekly client reports, including address updates, payment plans, and write-off reports.
  • Perform additional duties as assigned, adhering to company policies and maintaining a professional attitude.

Skills and Qualifications:

  • Excellent oral and written communication skills.
  • Healthcare documentation processing and billing
  • Strong customer service orientation with the ability to manage difficult situations.
  • Computer skills: you know how to connect to a VPN and set up a laptop
  • Self-guided worker with exceptional organizational and time management skills.
  • Proficiency in Microsoft Office Tools (Word and Excel).
  • Ability to work effectively in a team-oriented environment.
  • High school diploma or GED required;
  • 1-2 years of customer service experience preferred.

Salary and Other Compensation:

Applications will be accepted until February 13, 2025.

The hourly rate for this position is between $15.00 – 18.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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