- Skill/ Position Title: UX Researcher Operations for SAAS products
- Years of Experience Required: 3 to 12 years
- Work Location: Hyderabad
Primary Roles & Responsibilities/ Key Responsibilities of this position:
The UXR operations support end-to-end research operations.
The UXR operations partners with cross-organizational teams – including Product Management, User Experience Design, Product Intelligence, Product Operations, and Engineering – to build and facilitate our early adopter testing programs. The role is responsible for growing our research practice and operations, supporting participant recruitment and engagement, and knowledge and insights management.
In UX Research Operations
- Develop and grow a user advisory board for research efforts.
- Support UXR research efficiency by managing customer recruiting and engagement for research efforts.
- Build strong relationships across client to source new customers and streamline
- Lead the creation of a process to track customer/user outreach and engagement and
- Create and maintain documentation around UX research processes and procedures,
- Create and maintain quarterly UXR newsletter.
- Proactively look for opportunities to make the UX Research team and research activities
- Contribute to the development of team best practices, templates, processes, and frameworks.
As a UX Researcher
· Plan and conduct research independently and with guidance from senior researchers using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.)
· Understand and apply appropriate analysis methods to translate data into actionable findings and recommendations.
· Keep stakeholders apprised and advocate for user empathy throughout the process.
· Present findings and recommendations independently and with guidance to drive design, development, and strategy.
· Create user personas, journey maps, and other research deliverables.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.