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Service Delivery Manager - B&L

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Job Summary

We are seeking a Service Delivery Manager for our B&L team with 7 to 8 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Consumer Lending Cards & Payments. This hybrid role requires excellent organizational and communication skills to ensure seamless service delivery and client satisfaction.


Responsibilities

  • Oversee the delivery of services to clients ensuring high-quality standards are met
  • Coordinate with various teams to ensure timely and efficient service delivery
  • Monitor and report on service performance metrics to identify areas for improvement
  • Develop and implement strategies to enhance service delivery processes
  • Provide technical support and guidance to team members on MS Excel
  • Ensure compliance with company policies and industry regulations
  • Manage client relationships and address any service-related issues promptly
  • Conduct regular meetings with clients to review service performance and gather feedback
  • Collaborate with the sales team to identify opportunities for service expansion
  • Prepare and present service delivery reports to senior management
  • Maintain up-to-date knowledge of industry trends and best practices
  • Implement continuous improvement initiatives to enhance service quality
  • Train and mentor team members to develop their skills and capabilities

    • Qualifications

  • Possess strong technical skills in MS Excel
  • Have domain experience in Consumer Lending Cards & Payments (nice to have)
  • Demonstrate excellent organizational and communication skills
  • Show ability to manage multiple tasks and prioritize effectively
  • Exhibit strong problem-solving and analytical skills
  • Display proficiency in managing client relationships
  • Have experience in monitoring and reporting on service performance metrics
  • Show capability to develop and implement service delivery strategies
  • Demonstrate knowledge of industry regulations and compliance requirements
  • Possess experience in preparing and presenting reports to senior management
  • Exhibit ability to train and mentor team members
  • Show commitment to continuous improvement and service quality enhancement
  • Demonstrate ability to work effectively in a hybrid work model.

    • Certifications Required

    Certified Service Delivery Manager (CSDM) Microsoft Office Specialist (MOS) in Excel

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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