Skip to main content

Infra Dev Specialist

a group of women sitting in a row


Job Summary

We are seeking an experienced Infra Dev Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have strong expertise in ServiceNow Service Portal and ServiceNow ITSM. This role involves working in a hybrid model with day shifts and no travel requirements. The candidate will contribute to the development and maintenance of our IT infrastructure ensuring seamless service delivery and enhancing user experience.


Responsibilities

  • Develop and maintain ServiceNow Service Portal to ensure optimal performance and user experience.
  • Implement and manage ServiceNow ITSM modules to streamline IT service management processes.
  • Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
  • Provide technical support and troubleshooting for ServiceNow applications to resolve issues promptly.
  • Conduct regular system audits and performance tuning to maintain system health and efficiency.
  • Create and maintain documentation for ServiceNow configurations customizations and workflows.
  • Develop custom scripts and applications within the ServiceNow platform to enhance functionality.
  • Ensure compliance with industry standards and best practices in IT service management.
  • Participate in code reviews and provide constructive feedback to ensure high-quality deliverables.
  • Stay updated with the latest ServiceNow features and functionalities to leverage new capabilities.
  • Train and mentor junior team members on ServiceNow best practices and development techniques.
  • Collaborate with stakeholders to identify opportunities for process improvement and automation.
  • Provide regular status updates and reports to management on project progress and system performance.

    • Qualifications

  • Possess a strong understanding of ServiceNow Service Portal and ITSM modules.
  • Demonstrate proficiency in scripting languages such as JavaScript and GlideScript.
  • Have experience with web technologies including HTML CSS and AngularJS.
  • Show ability to troubleshoot and resolve technical issues efficiently.
  • Exhibit strong communication and collaboration skills.
  • Hold a bachelors degree in Computer Science or a related field.
  • Have a proven track record of successful ServiceNow implementations and customizations.
  • Display a proactive approach to learning and staying current with industry trends.
  • Demonstrate strong analytical and problem-solving abilities.
  • Show experience in working in a hybrid work model.
  • Possess the ability to work independently and as part of a team.
  • Exhibit attention to detail and a commitment to delivering high-quality work.
  • Have experience in creating and maintaining technical documentation.

    • Certifications Required

    Certified ServiceNow Administrator ITIL Foundation Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    Disclaimer: 
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Join our talent community

    Haven’t found the right opportunity yet? Receive the latest updates on job opportunities, recruitment events and company news tailored just for you.

    Sign up