Job Summary
Job Title: Google Dialog Flow
Location - Indore & Kolkata
Roles & Responsibilities
Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
1. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system
2. Experience using Google DF and REST API for building the Bots
3. Working Experience in Google dialog workflows for interaction and routing
4. Development experience in Java, node.js would be must for Integration
5. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS
6. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage
7. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role
8. Experience in Agile frameworks, story boards, projects would be an added advantage
9. Knowledge on various components of Google CCAI.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.