At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for an Ads Support Agent to work for a technology project.
What you´ll do
You will be responsible for creating the best customer experience via email and phone, by supporting customers with different levels of tech skills, and working as a part of a dynamic team.
What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.
Key Responsibilities:
- Ensuring customer satisfaction and providing professional customer support.
· Dealing with deadlines.
· Communicating with customers through phone (outbound calls) and email.
· Providing accurate and complete information to customers by using the right tools and methods.
· Being aligned with all procedures, guidelines and policies.
· Going the extra mile to engage customers.
· Documenting all necessary information regarding each customer interaction.
· Always maintaining a positive and empathetic attitude toward customers and teammates.
· Promptly reading official communications and acting on them.
· Receiving feedback and implementing new directives.
· Shifting priorities on the fly to support the needs of the team and adapting quickly to the fast pace of the operation.
Necessary skills and experience required:
· Excellent customer support and ability to adapt and respond to different types of users.
· Excellent written (no orthographic nor grammatical errors) and verbal communication skills (clear enunciation).
· Ability to translate complex ideas into user-friendly instructions.
· Great interpersonal skills and ability to build rapport with customers.
· Excellent typing skills.
· Punctuality and commitment.
· Knowledge in Google tools: Sheets, Slides, Docs, Chrome, Keep, Calendar, etc. (desirable)
· Proactivity, patience, responsibility, attention to detail and independence.
· Problem solving skills (ability to solve issues that are not documented in detail, using critical thinking).
· Intermediate level of English (written and reading comprehension) is a plus to have.
Why Cognizant?
· A career in one of the largest and fastest growing IT services providers worldwide.
· Ongoing support and funding with training and development plans.
· Opportunity to work for leading global companies.
· Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
· A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Location: Buenos Aires, Argentina. Shift: 11 a 20 hrs., Full Time.
Are you ready?
Join our team!
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.