Title: Executive Accounts Account Manager
St. Louis, Missouri, United States (Hybrid)
Job ID: 00063095671
Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto
Foster the relationship between TPS and our Channel Partners. Own the client experience and make sure each department meets the needs of the client. Handle customer grievances and find solutions to their issues, while maintaining a positive relationship between all parties. Contribute to the growth of the Channel Partner organization. Should have strong communication, problem solving and organizational skills. Apply today and begin building a meaningful career that matters.
Job Title: Executive Accounts Account Manager
Role: Individual Contributor External Facing Role
Key Responsibilities and Attributes:
- Responsible for supporting our largest revenue producing vendors
- Scheduling site visits to build the partnership, analyze the workflow of our mutual clients, and offer continuing education of the TPS suite of products
- Work closely with Vendor Sales team to ensure client is successful
- Monitor client attrition and bookings to conversion
- Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
- Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
- Troubleshooting, testing and resolving reported production support or data issues.
- Managing a workload of technical support issues on timely basis and providing status to external users and internal staff
- Proactive outreach including working reports to identify potential issues.
- Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
Skills/Experience
- Minimum of two years' related experience in customer service and/or help desk.
- Healthcare industry experience is a plus.
- Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
- Knowledge and understanding of HIPAA X12 and ANSI EDI transactions
Behavioral Competencies:
- Understand and empathize with others
- Quick critical thinking skills to analyze a situation and organize to solve problems
- Always learning and sharing with teams and team members
Employee Status: Full Time Employee
Shift: Day Job
Travel: 25%
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.