Job Summary
We are seeking a highly skilled and motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will have a deep understanding of ServiceNow platform functionalities and possess the expertise to analyze, design, and implement business processes that drive efficiency and innovation. This role requires a combination of technical acumen, strategic thinking, and excellent communication skills to collaborate with various stakeholders and deliver exceptional results.
- Business Process Analysis: Conduct thorough analyses of existing business processes, identify areas for improvement, and provide recommendations to streamline operations using the ServiceNow platform.
- Solution Design: Design and develop ServiceNow solutions that align with business objectives and requirements, ensuring optimal performance and scalability.
- Implementation: Lead the implementation of ServiceNow projects, including configuration, customization, integration, and testing, to ensure successful deployment.
- Stakeholder Collaboration: Work closely with various stakeholders, including business leaders, IT teams, and end-users, to gather requirements, provide updates, and ensure alignment with project goals.
- Training and Support: Develop and deliver training programs to educate end-users on ServiceNow functionalities and provide ongoing support to address any issues or concerns.
- Continuous Improvement: Stay up-to-date with the latest ServiceNow features and industry trends, and proactively identify opportunities to enhance the platform and improve business processes.
Required Qualifications
- Experience: Minimum of 3-5 years of experience working with the ServiceNow platform, including implementation, configuration, and customization.
- Technical Skills: Proficiency in ServiceNow modules such as ITSM, ITOM, HRSD, CSM, FSM and others is highly desirable. Experience with scripting languages (JavaScript, GlideScript), and integration tools (REST, SOAP) is a plus.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to identifying and addressing issues.
- Certification: ServiceNow Certified System Administrator (CSA) or other relevant certifications are preferred.
- Team Player: Ability to work effectively in a collaborative team environment, with a strong sense of ownership and accountability.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.