Job summary
Director - Process Excellence for Employee Experience Services within Cognizant Intuitive Operations and Automation practice
Responsibilities
Lead initiatives to optimize business processes using advanced automation techniques to enhance operational efficiency.Oversee the implementation of business process monitoring systems to ensure continuous improvement and adherence to best practices.Provide expertise in Business Process Framework (BPF) to streamline workflows and improve productivity across departments.Develop comprehensive business process models that accurately reflect organizational goals and facilitate decision-making.Collaborate with cross-functional teams to identify opportunities for process improvement and innovation.Analyze existing business processes to identify bottlenecks and recommend solutions for optimization.Implement decision optimization and simulation models to predict outcomes and guide strategic planning.Ensure alignment of business processes with the companys strategic objectives to maximize impact on society.Facilitate workshops and training sessions to educate stakeholders on process improvements and automation tools.Monitor the effectiveness of implemented processes and make adjustments as necessary to achieve desired outcomes.Drive the adoption of best practices in business process management to foster a culture of continuous improvement.Utilize data analytics to provide insights into process performance and support decision-making.Support the development of policies and procedures that promote efficient and effective business operations.
Qualifications
Extensive experience in automation and business process monitoring is required to lead transformative projects.Proficiency in Business Process Framework (BPF) is essential for developing streamlined workflows.Strong skills in business process modeling are necessary to create accurate representations of organizational processes.Experience in decision optimization and simulation work is highly desirable to enhance strategic planning capabilities.Ability to collaborate effectively with cross-functional teams to drive process improvements.Expertise in data analytics is a nice to have skill for providing actionable insights into process performance.
Certifications Required
Certified Business Process Professional (CBPP) Automation Anywhere Certified Advanced Professional.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
