Kofax & MarkView Solutions Problem Manager
The Role:
Cognizant is seeking a seasoned and innovative Problem Manager with deep expertise in Kofax technologies and MarkView to support our global client base. This role is ideal for a collaborative professional who thrives in diverse, geographically distributed teams and is passionate about driving operational excellence through intelligent automation.
While Kofax experience is essential, MarkView expertise is a must-have for this position, as it plays a critical role in optimizing purchase request processing and financial workflows.
Key Responsibilities:
- Lead the identification, analysis, and resolution of technical issues across Kofax Capture Network Server and MarkView platforms.
- Serve as the subject matter expert in MarkView, ensuring seamless integration and performance in financial document workflows.
- Collaborate with cross-functional teams to enhance system efficiency and streamline operations.
- Implement and support Kofax E-Signature Essentials and Kofax Transformation to improve document accuracy and automation.
- Drive continuous improvement in purchase request processing, leveraging deep domain knowledge and MarkView capabilities.
- Monitor system health and proactively address potential issues across Kofax and MarkView environments.
- Provide strategic guidance on optimizing Kofax Capture performance.
- Document problem-solving processes and maintain detailed records for compliance and knowledge sharing.
- Train and mentor team members on both Kofax and MarkView technologies.
- Ensure alignment with industry standards and best practices in problem management.
Required Qualifications:
- Extensive hands-on experience with MarkView—this is a non-negotiable requirement.
- Proven expertise in Kofax Capture Network Server, Kofax Transformation, and E-Signature Essentials.
- Strong background in purchase request and financial document processing workflows.
- Ability to work effectively in a hybrid environment (remote and on-site).
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management abilities.
Applications will be accepted until 07/24/2025.
The annual salary for this position is between $120,500 – $140,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.