At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
Required:
• Strong experience in Salesforce Sales, Service Cloud and custom force.com
• Proficiency in Salesforce configuration, Apex, Visualforce, LWC,
• Hands-on experience with Sales Cloud, Service Cloud, OwnBackup & OwnBackup Archiver .
• Excellent problem-solving, communication, and leadership skills.
ADVANCED ENGLISH IS A MUST
Hybrid role in CDMX.
Responsibilities:
1. Application Management /Support & Maintenance
o Perform Day to Day Application Management activities
o Support External and Internal Audits and adhere to complaince processes like GxP , SOXs , etc
o Prepare weekly, monthly or quarterly report
o Provide Level 2 support for Salesforce Sales/ Service Cloud or any kind of custom force.com application and related applications.
o Troubleshoot and resolve issues related to configuration, data integrity, and integrations.
2. Configuration & Customization
o Perform configuration changes in Salesforce (objects, fields, workflows, validation rules).
o Debug Apex classes, triggers, and LWC components as needed.
3. Data Management & Backup
o Manage data backup and recovery processes using OwnBackup and OwnBackup Archiver.
o Ensure compliance with data retention policies and audit requirements.
4. Documentation & Reporting
o Maintain detailed documentation of configurations, customizations, and support activities.
o Generate regular reports on system health, performance, and usage metrics.
5. Collaboration & Stakeholder Management
o Work closely with business users, developers, and administrators to resolve issues.
o Communicate effectively with global teams and ensure timely updates on progress.
6. Enhancements & Continuous Improvement
o Identify opportunities for process automation and system optimization.
o Support implementation of new features and enhancements in Sales and Service Cloud.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
