Skip to main content

L3 Support Engineer

00068329466


Job Summary

As a Technical Lead you will be responsible for overseeing the implementation and support of end user tools ensuring seamless operation and user satisfaction. You will work in a hybrid remote model focusing on optimizing Windows environments and networking solutions. Your expertise in Nexthink and desktop support will be crucial in enhancing productivity and efficiency. This role is for location -Mexico-Santiago and -Mexico-Monterrey


Responsibilities

  • - Job Description
  • Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
  • Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
  • Perform data collection preservation activities as they relate to migrations and or eDiscovery.
  • Stage Build and Image systems with standard client image aka eCore

Job Qualifications

  • Good Communication Skills.
  • Good Analytic Troubleshooting Skills.
  • Strong working knowledge of MS Windows Operating System.
  • Working knowledge of MS Office and basic business application.
  • Good Customer Support Skills.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks telecom and compute storage.
  • Basic knowledge of mobile device support.

Lead the deployment and management of end user tools ensuring optimal performance and user satisfaction.

  • Oversee the configuration and maintenance of Windows systems to ensure reliability and security.
  • Provide expert guidance in networking solutions to enhance connectivity and data flow.
  • Manage desktop support operations addressing user issues promptly and effectively.
  • Collaborate with cross-functional teams to integrate Nexthink solutions into existing systems.
  • Monitor system performance and implement improvements to enhance user experience.
  • Develop and maintain documentation for system configurations and support procedures.
  • Conduct regular audits of systems to ensure compliance with company standards and policies.
  • Facilitate training sessions for users to maximize the utilization of end user tools.
  • Analyze user feedback to identify areas for improvement and implement necessary changes.
  • Coordinate with vendors to ensure timely resolution of technical issues.
  • Implement best practices in desktop support to streamline operations and reduce downtime.
  • Drive initiatives to enhance system security and protect sensitive data. Qualifications
  • Possess strong expertise in Nexthink and its application in end user environments.
  • Demonstrate proficiency in Windows systems and networking solutions.
  • Exhibit excellent problem-solving skills in desktop support scenarios.
  • Have a solid understanding of hybrid remote work models and their technical requirements.
  • Show capability in managing and optimizing end user tools for enhanced productivity.
  • Display effective communication skills for collaboration with cross-functional teams.
  • Hold a bachelors degree in Computer Science or a related field.


Certifications Required

  • Nexthink Certified Professional CompTIA Network+ Microsoft Certified: Windows Client

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know