Contact center Architect:
Experience in the contact center domain
Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio
Experience in Cloud based CCaaS solutions are mandatory
Experience in leading and responding to RFP
Comfortable in presenting the solutions to customers
Good working knowledge in making Powerpoint presentations and excel sheets
Track record of building new solutions, publishing white papers, writing blogs
Motivated self-starter, proactive and action-oriented
Strategic problem solving and collaboration skills
Excellent communication and written skills in English
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
