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Sr ServiceNow Delivery Manager

00069718422

Sr ServiceNow Delivery Manager

About the role

As a Sr ServiceNow Delivery Manager, you will make an impact by leading large-scale ServiceNow transformation programs and helping clients achieve strategic business outcomes through technology modernization and operational excellence. You will be a valued member of the consulting and delivery leadership team, working collaboratively with clients, solution architects, delivery teams, and account leaders to ensure successful program execution and long-term client success.

In this role, you will:

  • Lead complex ServiceNow programs and transformation initiatives, ensuring delivery excellence across scope, schedule, budget, quality, and business outcomes.
  • Build trusted relationships with executive stakeholders and serve as the primary escalation point for client engagements.
  • Define transformation roadmaps, business outcomes, governance structures, and delivery strategies that align with client objectives.
  • Partner with sales, pre-sales, and account teams to identify growth opportunities, support business development efforts, and expand strategic client relationships.
  • Mentor consultants and delivery teams while driving continuous improvement in ServiceNow implementation methodologies, governance practices, and delivery excellence.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs. In Bogota, Colombia.

What you need to have to be considered

  • 10+ years of experience in consulting, technology services, program management, or enterprise transformation leadership roles.
  • Proven experience leading large-scale ServiceNow implementations, digital transformation programs, or enterprise technology initiatives.
  • Strong experience managing executive stakeholders, client relationships, and complex multi-workstream engagements.
  • Demonstrated success managing program financials, forecasts, budgets, statements of work, and change requests.
  • Strong understanding of Agile, Scrum, and traditional project delivery methodologies.
  • Experience collaborating with cross-functional teams, architects, business stakeholders, and technical delivery resources.
  • Exceptional communication, facilitation, presentation, and relationship management skills.
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field.

These will help you stand out

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in one or more platform modules.
  • ITIL v4 Foundation certification.
  • PMP, PgMP, CAPM, or equivalent project management certification.
  • Certified Scrum Master (CSM) or other Agile certifications.
  • Experience leading ServiceNow ITSM, ITOM, ITAM, CSM, HRSD, SecOps, or SPM implementations.
  • Experience in consulting-led digital transformation programs within global enterprise environments.
  • Advanced knowledge of Microsoft Project, Visio, Jira, and enterprise portfolio management tools.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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