Role: Field Service Engineer
Location: Austin and Dallas, Texas
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Job Responsibilities:
· Participate in troubleshooting for both hardware and software issues;
- Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
- MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
- Provide onsite escorts for Third Parties
- Customer Location survey updates (rack elevations, current equipment, etc.);
- Video room support including endpoints and meeting room panels;
- Assisting with live events as requested by Customer
- Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
- Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
- Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
- Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
- Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
- Checking networked printers and MFDs for error messages
- Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Windows 10/11, Laptop/Desktop/MacOS/mobile device Support, Microsoft 365, Active Directory, Printer & MFD Support | 5-8 years | Yes |
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
