Job Summary
The team hosts various user studies provided from the client that require us to monitor and evaluate various forms of data collections. The team hosts various studies that range from speech sound movement gesture motion capture and facial recognition that are intended to provide data to train machine learning models.
Responsibilities
The role of a Project Lead & Quality Expert is a crucial part of the success of operations to ensure the team performs to the highest quality standard. The person in this role is a strong communicator and has an excellent understanding of existing processes policies stakeholders procedures and is an effective mentor to the team. A PLQE is responsible for reviewing proctors for compliance ownership and accuracy. Ensuring the graded members of their project are meeting client expectations and are resolving performance issues in collections. They will assist with providing feedback to members who are associated with their projects oversee their assigned data collection projects from end to end and are responsible for resolving any blockers or challenges that are encountered in those projects. The person in this role should be able to perform quality audits as per the process norms identify and report on operational and quality trends be able to monitor and assist the team during production hours and be able to guide and manage the team with all updates and changes in direction from the client. Responsibilities & Requirements : Supervise data collection processes from preparation setup implementation and quality control. Accountable for the completion of delegated tasks assigned to their projects including but not limited to stakeholder requests artifact upkeep triaging bugs expected quality of reporting and device management (device setup tracking uploads and issues) Conduct both quality evaluations and data collections for various projects Implement feedback from project associates and participants to improve user experience and data quality. Detailed understanding of collection protocols and handling of queries Reporting during set cadence for business reviews with the client. Excellent communication skills to ensure the successful implementation of process changes and all associated tasks that support the process (artifact updates device shipment allocation setup associate training and expected reporting) Oversee communications between client and project associates and ensure timely resolution of inquiries Drive compliance and follow through with team members assigned to their projects for all relevant policies and procedures. Lead by example through support motivation and mentoring of all team members who are assigned to their projects Identify and maintain project devices item inventory for all locations including shipping and procurement of new and existing items or devices. Hosting weekly project meetings to conduct weekly check-ins with project associates. Track metrics for the team and create relevant action plans Manage assigned data collection project(s) Communicate with stakeholders Coordinate new and existing projects Assist with the start up of a new project from incubation Attend demos for quality evaluation Meet with stakeholders to understand project requirements Assess risk mitigate and manage issues proactively Gather test data Follow up on engineer feedback Prepare team metrics and trend reporting for business reviews: Weekly meetings with Team Lead MBR QBR Oversee the upkeep of key DC artifacts Crosstrain new hires Perform quality evaluations on 10% of all completed collections and provide feedback to proctors Required Qualifications: Graduate Master degree or P.hd preferred Adept at navigating shell environments and executing command-line operations Conducted comprehensive technical editing and validation of product datasheets Managed firmware deployment and system rollbacks to ensure device stability and minimal downtime. Experience : Min Experience required: (6 to 8 years in similar industry or role) / should have mentored a team / or played a role of an acting Team lead Attention to detail good decision making skills Critical thinking and adaptability Excellent communication & writing skills Ability to work under the stipulated timelines and be able to multitask Should be able to identify the areas of opportunity that will contribute to the overall development of the process metrics Should be flexible in terms of shifts taking responsibility and Initiatives for the process Strong knowledge on the uses of Google sheets slides docs etc. No attendance or compliance issues
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
