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ServiceNow - Principal Platform Architect

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About the role

As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.

In this role, you will:

  • Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
  • Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
  • Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
  • Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
  • Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
  • Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
  • Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations

What you need to have to be considered

  • 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
  • 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
  • Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
  • Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
  • Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
  • Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
  • Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
  • Excellent communication, stakeholder management, consulting, and problem-solving skills.
  • Ability to travel as required to support customer engagements.
  • Any of Mandatory ServiceNow Certifications:
    • Certified System Administrator (CSA)
    • Certified Application Developer (CAD)
    • Certified Implementation Specialist (minimum one workflow certification)
    • Certified Implementation Specialist – Data Foundations
    • ArchX Advanced Architecture
    • Now Assist Essentials Certification
    • Now Assist Executive Micro-Certification
    • Agentic AI Executive Micro-Certification

These will help you stand out

  • Certified Technical Architect (CTA) or active pursuit of certification
  • Certified Master Architect (CMA) or active pursuit of certification.
  • Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
  • Experience delivering executive-level technology strategy and enterprise architecture initiatives.
  • Knowledge of TOGAF or other enterprise architecture frameworks.
  • Experience leading AI governance, responsible AI adoption, and organizational change management programs.
  • Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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