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AI Infra Agent Dev

00070665321

Job Summary

Drive the design and enhancement of AI infrastructure agent solutions that integrate analytics workflows with enterprise Service Now platforms in a hybrid work model. Apply deep experience in automation incident management and data driven optimization to improve operational resilience and business decision quality. Collaborate with cross functional teams to implement scalable AI components that streamline processes and elevate user experience.


Responsibilities

  • Design and implement AI infrastructure agent solutions that integrate tightly with Service Now to automate incident handling request fulfillment and workflow orchestration in a secure and scalable manner.
  • Develop robust interfaces between analytics platforms and Service Now modules to ensure efficient data exchange monitoring and reporting that supports transparent operational insights.
  • Optimize AI agent performance by analyzing operational metrics and user interaction data refining algorithms and configurations to reduce resolution time and increase process reliability.
  • Collaborate with analytics stakeholders to translate business requirements into technical AI infra agent capabilities that drive measurable improvement in service quality and resource utilization.
  • Configure and extend Service Now components to support AI driven automation such as intelligent routing prioritization and knowledge suggestions that enhance productivity and user satisfaction.
  • Create detailed technical design documents runbooks and standards that guide consistent deployment scaling and maintenance of AI infra agent solutions across hybrid environments.
  • Implement monitoring and alerting strategies for AI agents and Service Now integrations using analytics to identify anomalies early and support proactive remediation actions.
  • Conduct performance tuning of data pipelines and Service Now integrations to ensure low latency response stable throughput and predictable behavior under varying load conditions.
  • Coordinate with security and compliance teams to embed access control logging and data protection practices into AI infra and Service Now workflows supporting responsible and accountable operations.
  • Provide advanced troubleshooting for complex AI agent and Service Now incidents using structured analytics approaches to identify root causes and implement sustainable corrective actions.
  • Guide adoption of best practices in AI infra engineering and analytics usage within project teams helping peers apply standards that improve system robustness and business value.
  • Evaluate emerging AI infra tools Service Now features and analytics techniques recommending targeted innovations that align with organizational strategy and deliver societal impact through improved service efficiency.
  • Partner with business and operations teams to showcase how AI infra agent solutions and analytics insights reduce friction for end users and contribute to more responsive and inclusive services.


Qualifications

  • Bring eight to ten years of experience in designing and implementing enterprise grade infrastructure solutions with a strong focus on AI powered automation in complex environments.
  • Demonstrate expert hands on proficiency with Service Now configuration customization and integration including incident management request management and workflow capabilities.
  • Apply deep domain experience in analytics including data modeling metric definition and insight generation to inform AI infra agent behavior and continuous improvement strategies.
  • Use strong programming and scripting skills in common enterprise languages to build connectors automation scripts and integration components that support AI and Service Now workflows.
  • Exhibit advanced capability in using monitoring and observability tools to analyze performance reliability and user experience of AI infra and Service Now solutions and drive tuning efforts.
  • Communicate fluently in English as a native speaker across written documentation technical discussions and stakeholder presentations to ensure clarity and shared understanding.
  • Operate effectively in a hybrid work model by coordinating tasks documentation and collaboration tools that maintain productivity and alignment without requiring travel.


Certifications Required

Service Now Certified System Administrator or equivalent AI and analytics certification

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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