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Delivery Lead – Associate Director

00071236212

Location: Hybrid – Atlanta, GA
Employment Type: Full-Time

Remote - United States

Job ID: 00071076561

Delivery Lead – Associate Director

About the role

As a Delivery Lead, you will make an impact by leading a portfolio of strategic ServiceNow accounts and engagements, with end-to-end accountability for customer outcomes, delivery excellence, financial performance, talent, transformation, and growth enablement.

You will be a valued member of the ServiceNow Business Group and work collaboratively with Account, Sales, Consulting, Architecture, Engineering, and Technology teams. You will also engage with senior client stakeholders to strengthen customer confidence, deliver successful business outcomes, and support sustainable portfolio growth.

In this role, you will

  • Lead end-to-end delivery across multiple enterprise accounts and engagements, ensuring delivery predictability, quality, customer outcomes, and consistent governance.
  • Build trusted relationships with senior client stakeholders, anticipate risks, manage escalations, and lead the resolution of complex delivery situations.
  • Oversee transformation programs and managed services engagements, ensuring contractual commitments, delivery health, quality, productivity, and financial objectives are achieved.
  • Drive platform-led transformation across ServiceNow capabilities, including ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, and CMDB.
  • Manage portfolio financial performance, including revenue realization, margin, utilization, productivity, staffing, and onshore, nearshore, and offshore delivery models.
  • Partner with Account and Sales leaders to identify and shape opportunities involving platform expansion, transformation, managed services, AI, and automation.
  • Champion the adoption of GenAI, Now Assist, Agentic AI, and automation to improve engineering productivity, service delivery, and customer outcomes.
  • Build strong delivery leadership teams, support critical-skill fulfillment and succession planning, and establish clear accountability across the portfolio.
  • Maintain effective portfolio governance and proactively manage delivery, financial, contractual, and operational risks.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring minimum 3 days a week in a client or Cognizant office in Atlanta, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

  • At least 15 years of IT industry experience, including progressive leadership responsibility across enterprise technology delivery.
  • Proven experience leading a portfolio of enterprise accounts or multiple large, concurrent client engagements, with accountability beyond an individual program.
  • Strong experience in delivery leadership, portfolio or account management, large-scale enterprise transformation, and managed services.
  • Demonstrated ownership of revenue, margin, productivity, utilization, staffing, delivery forecasting, and other portfolio financial measures.
  • Strong understanding of the ServiceNow ecosystem and enterprise platform transformation, with experience across multiple workflow areas.
  • Proven ability to engage senior client stakeholders and lead complex delivery situations, risk mitigation, and escalations.
  • Experience leading large, geographically distributed teams across onshore, nearshore, and offshore delivery models.
  • Strong executive communication, commercial acumen, stakeholder management, people leadership, and decision-making skills.

These will help you stand out

  • Experience partnering with Sales and Account teams on growth, renewals, platform expansion, and transformation opportunities.
  • Knowledge of several ServiceNow capabilities, such as ITSM, ITOM, CSM, HRSD, IRM, FSM, SPM, or CMDB.
  • Experience leading both enterprise transformation programs and managed services engagements.
  • Exposure to GenAI, Now Assist, agentic AI, AI-enabled delivery, and intelligent automation.
  • Relevant ServiceNow certifications or experience working within a ServiceNow consulting or delivery organization.

Salary and Other Compensation:

Applicants will be accepted till 12/10/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The annual salary for this position will be in the range of $140,000 - $160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Apply Now!

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Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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