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Product Trainer

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Location: Bucharest

Working hours: Working hours: 08:00 to 22:00; 8 hours/day, 40 hours/week (excluding 45 minutes break) - 5 working days out of 7, including weekends, On-site

About the role

The trainer position is primarily responsible for facilitating product and process training and creating content relevant to the process. A person in this capacity is expected to take complete ownership of training batches, including batch governance and reporting while looking at ways to continually improve and increase the value of the program. The associate should be able to thoroughly understand the domain/product and be able to make valuable contributions to the improvement of SOPs.

Responsibilities

  • Facilitate programs based on product and customer service training by utilizing the available content, presentations, and visual aids to equip the trainees with the relevant skills needed to perform the job effectively and efficiently.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations, and workshops.
  • Create assessments/questions to evaluate the technical skills of associates.
  • Recognize & reward top-performing trainees based on assessments, participation, and behavior.
  • Build a strong understanding of the product and provide meaningful inputs/insights for product/policy enhancement.
  • Develop Standard Operating Procedures based on inputs from all teams including Quality Assurance to be implemented on the floor for employees’ adherence and guidance.
  • Have regular meetings with Operations, and HR to ensure inter-department coordination and communication.
  • Participate in client calls regarding updates on new products and development.
  • Mentor new instructors on subject matter and course delivery techniques for assigned technical courses and solutions to bridge any existing gaps.

Skills and experience

  • Fluent in English (at least C1).
  • Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field OR relevant work experience.
  • At least 2+ years of experience in Product Training.
  • Willingness to work from the office in Bucharest and to travel for work up to 15% of the time.
  • Experience in Customer Service and Technical Troubleshooting support (preferred).

We offer

  • Opportunity to be part of a global organization focused on development.
  • Open-minded and multinational environment.
  • Training & development opportunities including language courses.
  • Professional development and clear career path.
  • Extensive benefits package: meal vouchers, 7card digital, private medical healthcare, gift vouchers for Christmas and Easter, 13th salary.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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