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Senior Data Support Engineer

47909

Title: Senior Data Support Engineer

Location: Singapore

Must have -

(1) Databricks experience

(2) Application Support experience with deep ITIL knowledge

(3) Mandarin Speaking

Sr. Data Support Engineer

Support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.

Key Responsibilities

  • Execute BAU analytics and data tasks for assigned markets

  • Maintain SQL/Python-based pipelines and notebooks in Databricks

  • Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.

  • Manage major incidents, escalations, and stakeholder communications to minimize business disruption.

  • Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner

  • Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.

  • Govern production changes, release deployments, CAB activities, and operational readiness reviews.

  • Produce service performance reports, operational dashboards, and executive management updates.

  • Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities

  • Drive operational excellence initiatives to improve service quality and efficiency

  • Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.

  • Strong SQL/Python skills for data processing and automation

  • Hands-on Databricks operational experience (notebooks, jobs, monitoring)

  • Good SQL skills for analytics and reporting

  • 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.

  • Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.

  • Experience in managing L2 application support for Luxury Retail

  • Strong leadership, communication, analytical, and problem-solving skills.

  • ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.

Excellent written and spoken English and Mandarin.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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