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Process Executive - Voice

JD 3


Job Summary

We are seeking a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong skills in MS Excel and a keen interest in customer verification and service within the mortgage domain. This role offers an excellent opportunity to grow within a dynamic and supportive environment.


Responsibilities

  • Perform data entry and management tasks using MS Excel to ensure accurate and timely processing of information.
  • Assist in the verification of customer details for mortgage loans to maintain data integrity.
  • Provide exceptional customer service by addressing inquiries and resolving issues related to mortgage services.
  • Collaborate with team members to streamline processes and improve efficiency.
  • Monitor and track the status of mortgage applications to ensure timely completion.
  • Generate reports and summaries using MS Excel to support decision-making processes.
  • Conduct regular audits of data to identify and correct discrepancies.
  • Support the team in maintaining compliance with industry regulations and company policies.
  • Participate in training sessions to stay updated on best practices and industry trends.
  • Communicate effectively with customers and stakeholders to provide clear and concise information.
  • Assist in the development and implementation of process improvements to enhance service delivery.
  • Maintain accurate records and documentation for all customer interactions and transactions.
  • Provide feedback to management on potential areas for improvement in processes and customer service.

    • Qualifications

  • Possess strong technical skills in MS Excel including data analysis and reporting.
  • Have a keen eye for detail and accuracy in data entry and management.
  • Demonstrate excellent communication skills both written and verbal.
  • Show a proactive approach to problem-solving and process improvement.
  • Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Have a basic understanding of customer verification processes in the mortgage domain (nice to have).
  • Display a customer-centric attitude with a focus on delivering high-quality service.
  • Be willing to learn and adapt to new tools and technologies as needed.
  • Work effectively both independently and as part of a team.

    • Certifications Required

    Certification in MS Excel or related data management tools is preferred.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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