At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Customer Success Business Analyst, to be part of the project of one or our most important client.
What you´ll do
You´ll be instrumental in scaling our success efforts by managing our customer success platform , optimizing data and driving key analytics. This role ensures our CSMs are effective, our customers are successful, and our business goals are met.
What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. The ideal candidate will have proven experience in customer success operations, with strong analytical and problem- solving skills, with the ability to interpret data and make recommendations.
We will assess those who have project management experience.
Key Responsibilities:
- Establish and maintain secure and reliable data connections between various systems.
- Manage internal data ingestion, data mapping and transformation.
- Design, develop and deliver insightful reports and dashboards in various platforms.
- Customize reporting to cater to different audiences, use cases and business needs.
- Configure and optimize workflows and success plays to streamline CSM processes.
- Colaborate with the Renewal team to develop, review and implement strategies to improve renewal rates.
- Analyze customer adoption trends and CSM performance data to inform customer success programming, headcount planning and resource allocation.
- Create and publish a quarterly report for CSMs, highlighting key updates and best practices.
- Develop engaging enablement materials (decks,documents) and present them in team meetings.
- Follow up with recaps and action items to ensure effective implementation of training and new processes.
Necessary skills and experience required:
- Advanced level of English.
- More than 4 years of experience in customer success operations.
- Strong understanding of data integration and management principles.
- Proficiency with data visualization and reporting tools.
- Experience with workflows automation and campaign management.
- Excellent written and communication skills, with the ability to explain complex technical information clearly and concisely.
- Experience creating enablement materials and presenting information to groups.
- Experience working with a Customer Success Platform and knowledge in data connectors and materialization techniques is a plus.
- Project management experience is a plus.
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Location: Buenos Aires, Argentina. Shift: 11 a 20 hs , Full Time.
Hybrid work model: 3 days at home, 2 days at the office.
Are you ready?
Join our team!
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 350,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.