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Technical Lead

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Job Summary

We are seeking a highly skilled Technical Lead with 5 to 8 years of experience in Incident Management Service Desk Service Now and Windows. The ideal candidate will have a strong background in Engineering & Design and Industrial Manufacturing. This hybrid role requires a proactive individual who can effectively manage technical issues and lead a team to ensure seamless operations. The role is based on a day shift with no travel requirements.


Responsibilities

  • Lead the technical team in managing and resolving incidents efficiently.
  • Oversee the Service Desk operations to ensure timely support and resolution of issues.
  • Provide expertise in Service Now to streamline and automate workflows.
  • Manage Windows environments to ensure optimal performance and security.
  • Collaborate with engineering and design teams to integrate technical solutions.
  • Implement best practices in incident management to minimize downtime.
  • Monitor system performance and proactively address potential issues.
  • Develop and maintain documentation for technical processes and procedures.
  • Train and mentor team members to enhance their technical skills.
  • Coordinate with industrial manufacturing teams to support production systems.
  • Ensure compliance with industry standards and regulations.
  • Conduct regular reviews and audits of technical systems and processes.
  • Drive continuous improvement initiatives to enhance service delivery.

    • Qualifications

  • Possess strong experience in Incident Management Service Desk Service Now and Windows.
  • Demonstrate expertise in Engineering & Design and Industrial Manufacturing domains.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in managing hybrid work models and day shift operations.
  • Have a proactive approach to identifying and resolving technical issues.
  • Display strong leadership and team management capabilities.
  • Maintain up-to-date knowledge of industry trends and best practices.

    • Certifications Required

  • ITIL Certification Service Now Certified System Administrator Microsoft Certified: Windows Server

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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