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Process Specialist - B&L

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Job Summary

We are seeking a Process Specialist for our B&L team with 5 to 6 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Consumer Lending Cards & Payments. This role is hybrid and requires no travel. The candidate will contribute to optimizing processes and enhancing operational efficiency.


Responsibilities

  • Analyze and evaluate existing business processes to identify areas for improvement and optimization.
  • Develop and implement process improvement strategies to enhance operational efficiency.
  • Utilize MS Excel to create maintain and analyze complex data sets and reports.
  • Collaborate with cross-functional teams to gather requirements and ensure alignment with business objectives.
  • Monitor and track the performance of implemented processes to ensure they meet desired outcomes.
  • Provide training and support to team members on new processes and tools.
  • Ensure compliance with industry standards and regulatory requirements in all process improvements.
  • Conduct regular audits and assessments to identify potential risks and areas for further enhancement.
  • Develop and maintain documentation for all processes and procedures.
  • Communicate effectively with stakeholders to provide updates on process improvement initiatives.
  • Lead initiatives to streamline workflows and reduce operational costs.
  • Support the development and implementation of new technologies to improve process efficiency.
  • Participate in continuous improvement projects to drive innovation and excellence in operations.

    • Qualifications

  • Possess strong technical skills in MS Excel including advanced functions and data analysis.
  • Have experience in Consumer Lending Cards & Payments is a plus.
  • Demonstrate excellent analytical and problem-solving abilities.
  • Exhibit strong communication and collaboration skills.
  • Show proficiency in process documentation and reporting.
  • Display a keen attention to detail and a commitment to quality.
  • Have the ability to work independently and as part of a team.
  • Show adaptability to a hybrid work model and flexibility in managing tasks.
  • Demonstrate a proactive approach to identifying and addressing process inefficiencies.
  • Exhibit a strong understanding of industry standards and regulatory requirements.
  • Possess the ability to train and support team members effectively.
  • Show a commitment to continuous learning and professional development.
  • Have a track record of successfully leading process improvement initiatives.

    • Certifications Required

    Certified Business Process Professional (CBPP) or equivalent certification in process improvement.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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