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Infra. Tech. Specialist - Ops

JD 3


Job Summary

We are seeking an experienced Infra. Tech. Specialist - Ops with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in APM and Load Balancer BIG IP / F5. This role operates on a hybrid work model with night shifts. Travel is not required.


Responsibilities

  • Monitor and maintain the performance of APM systems to ensure optimal functionality
  • Implement and manage Load Balancer BIG IP / F5 configurations to ensure efficient traffic distribution
  • Provide technical support and troubleshooting for APM and Load Balancer BIG IP / F5 issues
  • Collaborate with cross-functional teams to integrate APM and Load Balancer solutions into existing infrastructure
  • Conduct regular system audits and performance tuning to maintain high availability and reliability
  • Develop and maintain documentation for APM and Load Balancer configurations and procedures
  • Ensure compliance with security policies and protocols in all technical operations
  • Perform routine maintenance and updates to APM and Load Balancer systems to prevent downtime
  • Analyze system logs and performance metrics to identify and resolve potential issues
  • Assist in the planning and execution of infrastructure upgrades and migrations
  • Provide training and guidance to junior team members on APM and Load Balancer technologies
  • Participate in on-call rotation to provide 24/7 support for critical infrastructure components
  • Collaborate with vendors and external partners to resolve complex technical issues

    • Qualifications

  • Possess strong expertise in APM systems and Load Balancer BIG IP / F5 technologies
  • Have a minimum of 4 years of relevant experience in infrastructure operations
  • Demonstrate excellent problem-solving and analytical skills
  • Show proficiency in system monitoring and performance tuning
  • Have experience in technical documentation and compliance
  • Exhibit strong communication and collaboration skills
  • Be capable of working independently and in a team environment
  • Have a proactive approach to identifying and resolving technical issues
  • Show commitment to continuous learning and professional development
  • Be adaptable to night shift work and hybrid work model
  • Have a solid understanding of security protocols and best practices
  • Demonstrate ability to train and mentor junior staff
  • Be prepared to participate in on-call rotations for critical support.

    • Certifications Required

    Certified in APM and Load Balancer BIG IP / F5 technologies. Additional certifications in infrastructure management are a plus.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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