Job Summary
We are seeking a dedicated Process Executive-Ops with 1 to 3 years of experience to join our team. The ideal candidate will excel in customer service management and possess strong skills in MS Excel. This role involves working from office during day shifts focusing on enhancing operational efficiency and contributing to our companies success.
Responsibilities
- Manage customer service operations to ensure high levels of customer satisfaction and efficient service delivery.
- Utilize MS Excel to analyze data generate reports and support decision-making processes.
- Collaborate with cross-functional teams to streamline order management processes in the retail domain.
- Support product content and information management to ensure accurate and up-to-date product data.
- Provide IT business support to resolve technical issues and improve system performance.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
- Monitor and evaluate key performance indicators to identify areas for improvement.
- Communicate effectively with stakeholders to understand requirements and deliver solutions.
- Ensure compliance with company policies and industry regulations in all operations.
- Assist in the development of training materials and conduct training sessions for team members.
- Participate in project planning and execution to achieve business objectives.
- Contribute to the continuous improvement of processes and systems to drive business growth.
- Support the companies mission by delivering high-quality service and fostering positive customer relationships.
Qualifications
- Demonstrate proficiency in customer service management and MS Excel for data analysis and reporting.
- Exhibit strong problem-solving skills and the ability to work independently in a remote setting.
- Possess knowledge of order management processes in the retail sector as a plus.
- Show experience in product content and information management as an advantage.
- Display familiarity with IT business support and technical troubleshooting.
- Have excellent communication and interpersonal skills to collaborate with diverse teams.
Certifications Required
Certified Customer Service Professional (CCSP) Microsoft Excel Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.