Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Tittle: Rubrik Admin & IT Service Management (Onsite)
Work location: Charlotte, NC
Job Summary:
Infra Technology Specialist with expertise in Rubrik Administration. Candidate should have experience in handling change incident and service management knowledge. The candidate will apply their expertise to boost system reliability and efficiency. The role offers a multifaceted environment to drive impactful solutions.
Responsibilities:
Rubrik Administration:
- Deploy, configure, and handle Rubrik backup solutions across on-prem and cloud environments (AWS, Azure, GCP).
- Ensure efficient performance, security, and reliability of backup jobs.
- Perform upgrades, patches, and routine maintenance on the Rubrik platform.
- Handle and supervise daily backup and restore operations.
- Solve and resolve backup failures, performance issues, and replication errors.
- Conduct periodic recovery testing to validate backup integrity.
- Maintain backup retention policies and ensure compliance with data governance regulations.
- Develop and detail disaster recovery plans and procedures.
- Implement data encryption, immutability, and ransomware protection strategies.
- Lead role-based access control (RBAC) within the Rubrik environment.
- Collaborate with IT, security, and infrastructure teams to align backup solutions with business needs.
- Provide end-user training and support for backup and recovery processes.
- Develop and maintain user documentation, SOPs, and runbooks.
Certificate Management:
- Maintain an inventory of certificates (expiration dates, types, owners) within the client infrastructure.
- Produce weekly reports for certificates expiring in the next 30, 60, and 90 days.
- Work with application owners to ensure timely renewal and change submission for certificates expiring within 30 days.
- Generate quarterly metrics on renewals, expired certificates, and certificate-related incidents.
- Support automation and process streamlining in collaboration with security and cloud teams.
IT Service Management (ITSM):
- Own the resolution of high-priority incidents to restore service operations swiftly and minimize disruption.
- Lead incident, problem, and activities to support effective teamwork and resolution.
- Conduct root cause analysis (RCA) for major or recurring incidents and maintain the Known Error Database (KEDB).
- Assess change requests (RFCs) for risk, impact, and business alignment with IT governance.
- Participate in Change Advisory Board (CAB) meetings, ensuring changes align with requirements.
- Monitor incident and problem trends, proactively identifying areas for process improvements.
- Maintain accurate documentation of incidents, problems, and changes, ensuring compliance with ITIL standards.
- Communicate effectively with stakeholders, providing timely updates on IT service operations.
- Track and report key performance indicators (KPIs), including incident resolution time, problem closure rate, and change success rate.
Salary and Other Compensation
Applications will be accepted until June 9, 2025.
The annual salary for this position is between $49,000 to $107,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.