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PE-Customer Service PR

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Job Summary

Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a hybrid work model and rotational shifts you will have the opportunity to develop your skills in a supportive environment. Your contributions will directly impact our companys reputation and customer relationships driving success and growth.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborate with team members to ensure a seamless customer experience across all touchpoints.
  • Utilize technical skills to troubleshoot and resolve customer service-related technical issues.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Implement feedback from customers to improve service delivery and enhance customer satisfaction.
  • Stay updated with product knowledge to provide accurate information to customers.
  • Participate in training sessions to continuously improve customer service skills and knowledge.
  • Adapt to rotational shifts to ensure customer service coverage at all times.
  • Contribute to team meetings by sharing insights and suggesting improvements to processes.
  • Support the development of customer service strategies to enhance overall customer experience.
  • Engage with customers through various channels including phone email and chat to provide assistance.
  • Foster positive relationships with customers to build trust and loyalty. Qualifications
  • Possess strong communication and interpersonal skills to effectively interact with customers.
  • Demonstrate problem-solving abilities to address and resolve customer issues efficiently.
  • Exhibit a customer-centric mindset with a focus on delivering high-quality service.
  • Show adaptability to work in a hybrid model and manage rotational shifts.
  • Have a basic understanding of customer service principles and practices.
  • Display a willingness to learn and grow within the customer service domain.
  • Prior experience in customer service is a plus but not mandatory.

    • Certifications Required

    Certified Customer Service Professional (CCSP)

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000 associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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