Manager - Projects

Functional Architect

Qualification:

Bachelor's in engineering / Master's in Business Administration / Chartered Accountant / Bachelor's or Master's in Commerce or equivalent industry experience

Responsibility:

Business Planning:

• Bring knowledge and understand trends, business/technology best practices, needs and guide/advise existing engagements/give inputs to planning process across people, process, technology and data solutions/recommendations in a particular functional area (domain/technology/product/ infrastructure).

Solution Conceptualization:

• Identify pain areas, opportunities and potential solution offerings by industry/domain with business impact.

• contribute to new solution development, develop transformation tools and templates, productivity enhancement solutions/product ideation.

• Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs & collaborate with technology partners/support architects for offering development.

• Define and communicate business/technology solutions in language meaningful to stakeholders in the engagement, such as CBA, ROI, and IRR.

Project Support/Delivery:

• Active involvement and ownership of Requirements and Solution Design Phase of delivery engagements, creating the business blueprint, (too heavy.

• it should be a supporting role) identifying gaps and recommending development/process changes, system configuration design, creation of test scenarios, migration plans.

• Provide engagement oversight in areas of specialization as and when called upon.

• Monitor AVM SLAs , address ticket resolution escalations, and drive bestinclass process adaptation.

• Client Expectation Management Deliver and measure value pre, during, & post delivery engagements.

• Ensure client satisfaction.

• Help customers execute organizational change programs.

• Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.

Sales Support:

• Contribute to Account Mining & Penetration efforts with active participation in customer planning process including strategic planning phase vs execution phase.

• Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.

• Work with SME groups across domains/products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks.

• Contribute to transformational and consulting deals vs staff aug.

• Drive oral presentations to the customers in area of domain/product expertise.

Client Management/Relationship Management:

• Proactively develop relationships with functional owners.

• Navigate client's organization to identify the right sponsors for a given solution.

• Support alignment with third party vendor in an engagement wherever applicable (don't think this should appear here).

• Support Expectation Management, Client Satisfaction Management, and Risk Management.

• Deliver and measure value pre, during, and post engagement and communicate to stakeholders.

Market Scan & Brand Building (Added Opportunity Identification):

• Bring working knowledge of customer business domain and/or product within a specific industry vertical/domain.

• Conduct secondary research on domain/industry specific solutions.

• Bring an understanding of competitive landscape.

• Identify key trends and forecasts in the given area of domain/industry.

• Prepare collateral, publications, technology papers etc for distribution.

• Work with account teams to develop and deliver new logos.

• Work on opportunity identification, prioritization and input to the qualification process.

• Contribute to GTM activities with partners, vendors, industry analysts etc through active mindshare gain Webinars, White papers, speaking events etc.

Knowledge Management:

• Contribute TL, Design, PoV, tools, templates, case studies etc artifacts into the knowledge management repository.

• Ensure all engagement artifacts are stored on knowledge repositories.

• Conduct quality review of KM artifacts prior to posting.

People Management:

• Active participation in recruitment activities identify and hire.

• Coaching & Mentoring junior talent.

• Conducting midyear and YEA feedback sessions.

• Goal and expectation setting for new and existing resources.

• Motivate through rewards and recognition, organize team events/initiatives.

• Conduct Engagement Performance Reviews.

• Demonstrate understanding and skillful handling of people issues.

• Identify skill gaps and create training courses around domain/product areas.

• Work with the Academy to plan the training calendar.