Service Line Specialists (SLS) provide deep expertise in a Service Line Practice Area within Cognizant Digital Business
& Technology to support the Client Leadership Team to close new and expansion opportunities on accounts. They
are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with
service line opportunities. SLS are trusted advisors with a good mix of strategic and tactical management experience.
In this role, the SLS will focus on Cognizant Artificial Intelligence & Analytics (AI&A) Service Line. He or she will
balance client/project responsibilities with business development and sales responsibilities including identifying,
qualifying and closing new business opportunities in AI&A. He or she should be a dynamic, results oriented,
experienced AI&A field sales executive keen to be part of a results-oriented culture accelerating digital change for
our large, complex clients.
Role Responsibilities
▪ Market Leadership:
o Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the
broader client strategy and plan.
o Provides subject matter expertise to proposal development and overall solution.
▪ Relationship Management:
o Executes and manages the account plan within function/specialism under the guidance of the Client
Partner
o Invests time in strengthening existing client relationships. Participates in reviews and provides
educated and relevant perspectives.
o Client Relationship Management; engage with CXO, VP and Director level clients
▪ Business Development:
o Responds to and deliver on client requests; responds to RFP’s
o Identifies opportunities, makes proactive proposals to client in line with account strategy
o Obtains the approvals to pursue opportunities
o Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
closely with Client Leadership Team
o Secures revenue renewals related to their sales specialisms
o Engagesthe relevant internal Cognizant teams and service lines team for developing solutions
o End to end account management including account forecasting, budgeting and operations
▪ Handlesrisks and issues related to the account, including delivery oversight
▪ Creates and presents account QBR presentations and executive status reports
Experience & Skills
▪ 10+ years of experience in a senior-level consulting client-facing role or account manager leadership role
▪ Knowledgeable in Data and AI products in the market
▪ Strong experience in direct interaction with customers in China market related to Data & AI programs
▪ Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital
and/or Data
▪ Should have done Data & AI solutions in the past with the ability to size up deals
▪ Should be knowledgeable in cross-industry use cases for AI
▪ Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
▪ Recent experience working for IT professional services or management consulting firm(s)
▪ Recent experience managing global service delivery model(s)
▪ Excellent problem solving, business communication (written & oral), and client management skills are
essential
▪ Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
with agreed targets
▪ Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
account per pre-agreed targets.
▪ Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
particularly with highly diverse teams
▪ Ability to work collaboratively in a virtual and highly-matrixed environment
▪ Ability to speak in local languages
▪ Bachelor's degree required OR equivalent combination of education, training, and experience
Job Summary
We are seeking a dedicated Service Line Specialist with 12 to 16 years of experience in Sales Service and Marketing domains. The ideal candidate will leverage their expertise to drive business growth and enhance customer satisfaction. This hybrid role offers the flexibility to work both remotely and on-site ensuring a balanced work-life integration while contributing to our companys success.
Responsibilities
- Lead the development and implementation of sales strategies to achieve business objectives.
- Oversee the execution of marketing campaigns to enhance brand visibility and customer engagement.
- Provide expert guidance on service delivery processes to ensure high-quality customer experiences.
- Collaborate with cross-functional teams to align sales service and marketing efforts with business goals.
- Analyze market trends and customer feedback to identify opportunities for improvement and innovation.
- Develop and maintain strong relationships with key stakeholders to drive business growth.
- Monitor and report on the performance of sales service and marketing initiatives to ensure targets are met.
- Implement best practices and continuous improvement initiatives to enhance operational efficiency.
- Facilitate training and development programs to upskill team members and improve performance.
- Ensure compliance with industry standards and regulations in all sales service and marketing activities.
- Utilize data analytics to inform decision-making and optimize strategies.
- Support the development of new products and services by providing domain expertise.
- Drive customer satisfaction and loyalty through effective service delivery and support.
Qualifications
- Possess extensive experience in sales service and marketing domains.
- Demonstrate strong analytical and problem-solving skills.
- Exhibit excellent communication and interpersonal abilities.
- Show proficiency in data analytics and reporting tools.
- Have a proven track record of driving business growth and customer satisfaction.
- Display strong project management and organizational skills.
- Be adaptable and able to work effectively in a hybrid work model.
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Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.