Function Purpose:
SBUH is responsible for project delivery in DE delivery organization, within practice areas and geographies and ensures on-time and at-cost delivery; enables pre-sales, sales and solutioning teams in client relationship management, offering development and solutioning support; enhances business outcomes for customers, employees and shareholders. Customer driven high quality innovation infused service delivery is a key purpose of the role.
Financial Performance Mentoring
Owns end-to-end delivery commitments of identified SBU aligned to Markets. Works with commercial business partners to focus on revenue growth and revenue protection activities. Own shadow P&L for identified industry verticals and practice areas and ensure meeting of margin targets.
Delivery Execution
Oversee process adherence across delivery teams and intervene in case of critical flags. Track SLA adherence, KPIs, CSAT and other project metrics and take corrective action when necessary. Risk identification, mitigation, management and reporting at cross-practice level.
Delivery Excellence & Innovation
Identify market gaps, opportunity for new process set up for seamless deliveries. Design initiatives to minimize delivery costs & improve productivity. Provide inputs into new solution creation and track success. Promote deployment of standards, tools and methods to increase delivery performance. Ensure adequate focus on continuous innovation and supporting Practice / Offering org in creation of standard solutions (incl. IP / assets / accelerators). Drive cost of delivery improvement (incl. Offshoring, Pyramid, Utilization, Automation release, Sub-con %)
Drive & generate business
Defend current revenue and contribute to revenue expansion. Support in new deal pursuit, review and approve delivery model of the engagements at solutioning stage
Talent & Capability management
Mentor and track career development for the delivery team. Design career progression roadmaps to enable growth and retain talent through job moves. Partner with HR to address employee engagement & attrition.
Thought Leadership
Create a PoV on important topics aligned to industry/practice; go-to people in their field. Trusted source with innovative ideas; turn ideas into reality and know and show how to replicate their success.
Client relationship management
Personally own senior level client relationships for key accounts and build strong loyalty. Track client engagement frequency and purpose, across major accounts, to ensure adequate client engagement. Work with key clients to understand their needs and help them see the value addition by Cognizant.
Strategic understanding: understands success governing core and critical initiatives and translates to minimize delivery costs & improve productivity
Industry and business knowledge: Deep knowledge of IT services/IT outsourcing globally; ability to communicate across technical and practice stakeholders
Delivery Management: Expertise running multi-GEO and Industry delivery
Effective Communication: effective communication skills to clearly articulate vision and lead effective teams across the enterprise, bringing valuable insights
Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict
Leadership experience: Excellent organizational and leadership skills to build strong Strategy function and lead by example; strong budgeting, talent management, and business operations skills
Minimum 15+ years in senior leadership role and minimum 10+ years in IT services industry.
Preferred: Senior leadership role in project and product management, Deep technical expertise across competency areas, experienced managing large global teams. Domain expertise across verticals, platforms/tools and solutions
KPIs: Revenue growth, margin improvement, onsite/offshore mix improvement, attrition management, D&I goal attainment, innovation index, delivery performance index, pyramid metrics & other operational parameters
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.