We at Cognizant Technology Solutions, we operate at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on web-based shopping portal, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising.
If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better.
You would have extensive experience of ad operations and dealing with advertisers for managing the accounts and making strategies for the product / customer and involving aspects of negotiation/business development. Incumbent would have managed a business to deliver on Ad priorities (Ads revenue, return on advertising spends, advertiser growth, advertiser optimization).
Skills & Experience
• 7+ years of experience in core operations, people management, customer management; preferably online marketing/advertising operations.
• Should be able to handle escalation queries within the defined TAT.
• Strong Knowledge of Digital Marketing Search/Keyword Based Ad Platforms.
• Demonstrate high level of understanding of internal and external client's business
• Determine client needs and expectations and participate in the development of the overall client service plan
• Strong understanding of Ecommerce domain.
• Experience of working in an external client facing environment
• Ability to work cross-functionally across internal and external stakeholders with a high bias for action
• Client communication, prioritizing work for the team and ensuring the recommendations and optimization on the account is designed to meet client KPIs
• Sound judgment, attention to detail and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
• Fluent in English & an excellent communicator
• Manage a team of 10+ digital marketers along with 1 or 2 Process Specialists (SME)
• Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets
• Ensure high quality of delivery and performance from the entire team including SMEs
• Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines
• Ensure bench strength and attrition is under control and does not impact operational excellence
• Oversee Solutions repository and ensure top quality solutions are available to the associates
• Developing strategies for project metric improvement beyond industry standards
• Advise management on additional resources and situations that will help growth and sustained productivity efforts
• Manage project for emergency operations, manage client relationship, support associate / resources for individual growth
• Track and provide reports of service levels for all levels of the organization to Client Program Managers at regular intervals, and work with Client Program Managers to resolve nonperformance
• Ability to lead performance analysis and long-term strategic roadmaps for high level campaigns
• Ability to prioritize and multitask with little supervision
• Strong communication skills to direct any potential issues to either the client or the advertisers
• Collaborate with other support functions like MIS, Training, QA, PEX etc. and ensure optimum utilization of these teams to enhance operational delivery
• Amazon Advertising Experience is a plus
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Nuestro compromiso con la diversidad y la inclusión:
Cognizant es un empleador que ofrece igualdad de oportunidades y adopta la diversidad, defiende la equidad y valora la inclusión. Nos dedicamos a nutrir una comunidad donde todos se sientan escuchados, aceptados y bienvenidos. Tu solicitud y candidatura no se considerarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano o cualquier otra característica protegida según lo descrito por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.