Cognizant Technology Solutions is currently seeking a highly skilled Contact Center Engagement Delivery Lead who will be responsible for managing client engagement in Contact Center Domain.
Cognizant Moment™ provides Cognizant’s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that shape the world of tomorrow. Cognizant Moment’s global network of ingenuity and creativity, supported by a deep tech engineering background, is delivering hyper-personalized, dynamic experiences
Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. Ability to work independently and remotely, with willingness travel for client engagements as needed.
Responsibilities:
• Engage new client programs and drive the outcomes in existing applications, assigned or provided in technical specifications
• Support client demands and engage market leads for new opportunities and drive the overall sales & delivery cycles.
• Experience in implementation and day-to-day functions such as running of existing programs, applications, integration, reviewing design ideas, writing, or editing software and code, performing testing activities, and updating documentation
• Coordinate activities with other technical and functional areas as required
• Work may include sensitive healthcare information, data, trends, or claims
• Support other team members, remove technical roadblocks, and suggest new technical solutions
• Work with the development team and execute design methods on Contact center project with sizable team
• The candidate is expected to coordinate with IT and business support groups for infrastructure needs, QA support and production rollout.
Required Skills/Qualifications:
• Around 15-18 years of IT experience in customer service technologies including Genesys, Avaya, Cisco and Google Cloud SERVICES, solution design and implementation. Also have experienced omni-channel and AI/ML solutions.
• Proven experience in managing client engagement for a larger customer base and should be able to manage a sizable team of 100-to-150-member team.
• Experience includes people and project management, enterprise architecture and technical leadership
• Experience with Building Client relationships and stakeholder communication with business leadership, vendor and sales
• Experience in Project management and delivery management in contact center products
• Managing and leading technology mergers as a result of organizational acquisitions
• Provided cost savings, solution optimization, process improvement for current organization and previous clients
• Six sigma yellow belt trained, green belt project in progress, certified systems IN Project management.
• Healthcare, Insurance and Education/e-Learning domain experience
• Excellent analytical, communication (oral & written) and interpersonal skills
• Highly self-motivated, quick learner, team player, challenge seeker
• Good leadership and project execution skills, happy to mentor and share knowledge
Preferred Skills/Qualification:
• Handled 4-5 large contact center project and with sizable team
• Contact Center products knowledge and whole contact center domain knowledge.
• Ability to lead the discussion with business and IT stake holders.
Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.
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La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.