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Service Delivery Manager-BS

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Job Summary

We are seeking a highly skilled Service Delivery Manager with 13 to 14 years of experience to join our team. The ideal candidate will have expertise in Project Budgeting Budget Planning and Customer Service. This role requires domain experience in Billing & Revenue Management and Finance & Accounting. The position is based in our office with rotational shifts and does not require travel.


Responsibilities

  • As a service manager you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage service contracts track perfLeading and managing the service department ensuring efficient service delivery and customer satisfaction.

    • Building and maintaining solid customer relationships understanding their needs and providing personalised service solutions.

    Developing and implementing service strategies to enhance customer experience and meet service objectives.

    Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.

    Hiring training and mentoring service staff fostering a high-performance culture and promoting professional development.

    Acting as a point of escalation for complex customer issues demonstrating good problem solving skills and resolving conflicts in a professional and effective manner.

    Fostering a customer-centric culture within the service team emphasising empathy professionalism and effective problem-solving.

    Oversee the delivery of services to ensure they meet the agreed-upon standards and client expectations.

  • Manage project budgeting and budget planning to ensure financial targets are met.
  • Provide exceptional customer service to maintain high levels of client satisfaction.
  • Implement and monitor billing and revenue management processes to ensure accuracy and efficiency.
  • Collaborate with finance and accounting teams to ensure financial integrity and compliance.
  • Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  • Lead the resolution of any service delivery issues to ensure minimal disruption to clients.
  • Monitor service delivery performance metrics and implement improvements as needed.
  • Ensure all service delivery processes are documented and followed consistently.
  • Coordinate with internal teams to ensure seamless service delivery and client satisfaction.
  • Conduct regular reviews of service delivery processes to identify areas for improvement.
  • Provide training and support to team members to enhance their skills and knowledge.
  • Stay updated with industry trends and best practices to continuously improve service delivery.

    • Qualifications

  • Possess strong expertise in project budgeting and budget planning.
  • Demonstrate excellent customer service skills with a focus on client satisfaction.
  • Have in-depth knowledge of billing and revenue management processes.
  • Show proficiency in finance and accounting principles and practices.
  • Exhibit strong problem-solving skills and the ability to resolve service delivery issues.
  • Display excellent communication and interpersonal skills.
  • Have experience in managing and leading teams effectively.
  • Be detail-oriented with strong organizational skills.
  • Show the ability to work in a fast-paced environment with rotational shifts.
  • Demonstrate the ability to collaborate with cross-functional teams.
  • Possess a proactive approach to identifying and implementing improvements.
  • Have a commitment to continuous learning and professional development.
  • Be able to adapt to changing client needs and industry trends.

    • Certifications Required

    Certified Service Delivery Manager PMP Certification ITIL Certification

    La comunidad de Cognizant:

    Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.

    • Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
    • No solo soñamos con una mejor manera, sino que la hacemos realidad.
    • Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
    • Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.

    Sobre nosotros:
    Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio

    Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

    Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.

    Disclaimer:
    La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable. 

    Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.

    Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.

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