Functional Analyst

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.

We are currently looking for a Functional Analyst to join our growing team and work in a Cloud technology related project.

What you´ll do

As a Functional Analyst, you will play a key role in the routing and helping to solve technical issues with different teams and stakeholders.

What do we value?

People with initiative and responsibility, who have strong technical skills, good diction and excellent treatment with the client. We will also value detail oriented people.

Key Responsibilities:

• Manage Routing Bugs and Feature Requests. This goes beyond just triaging them --the Routing Business Analyst should be able to understand how to investigate whether something is a Bug or working as intended, and clearly explain back to stakeholders why.
• Be able to scope out requirements for the changes that should be made, and implement the required updates. This implies:
• Understanding clearly how the feature currently works.
• Conduct precise research and Test out different scenarios if the situation calls for it.
• If necessary, make changes in the App Configuration files, and publish them.
• Follow-up on the release approval process.
• Communicate accurately the diagnostic, status and next action items to the different stakeholders.
• Keep the Routing-related Documentation updated. This will also imply writing new documents and articles for new Routing Apps.
• Assist with UAT cases execution when required.

Necessary skills and experience required:

· Experience in working with Routing and Assignment processes, and Workforce Management tools.

· Functional and Technical background.

· 5+ years of Business/Features Analysis and Development experience, including understanding Processes and gathering Requirements Analysis and Bug-fixing / Configuration adjustments.

· 2+ years of work experience in Program/Project Management, coordinating Implementations of Processes, Workflows and Tools within a Technical Organization or Enterprise Support Team.

· 2+ years of experience in Support, or any Customer facing Operations.

· English proficiency: Upper intermediate and above.

Why Cognizant?

· A career in one of the largest and fastest growing IT services providers worldwide.

· Ongoing support and funding with training and development plans.

· Opportunity to work for leading global companies.

· Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.

· A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Buenos Aires, Argentina.

Shift: Full time.

Are you ready?

Join our team!